Describe Dynamics 365 Field Service →easyMultiple ChoiceObjective-mapped

MB-910 Describe Dynamics 365 Field Service Practice Question

Exhibit

Refer to the exhibit.

{
  "WorkOrder": {
    "ServiceTerritory": "Seattle",
    "BookableResource": {
      "ResourceType": "User",
      "Skills": ["HVAC", "Electrical"]
    },
    "IncidentType": {
      "ServiceTasks": ["Inspect AC", "Replace filter"],
      "ProductsUsed": ["Filter A-100"]
    }
  }
}

A company uses Dynamics 365 Field Service. The exhibit shows a work order configuration. Based on the exhibit, which statement is correct?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

The work order requires tasks and a product as part of the incident type.

The work order shows the service territory as Seattle, not Portland. Option B is incorrect because the work order does not include a time entry. Option C is correct because the incident type associated with the work order includes both service tasks and a product. Option D is incorrect because the work order status is 'Unscheduled,' meaning it has not been booked to a resource.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
The work order is in the Portland service territory.
Why it's wrong here
Incorrect: The work order shows the service territory as Seattle, not Portland.
✗
The work order includes a time entry for the technician.
Why it's wrong here
Incorrect: The work order does not include a time entry.
✓
The work order requires tasks and a product as part of the incident type.
Why this is correct
Correct: The incident type associated with the work order includes both service tasks and a product.
✗
The work order is already booked to the resource.
Why it's wrong here
Incorrect: The work order status is 'Unscheduled,' meaning it has not been booked to a resource.

Go deeper

MB-910 Describe Dynamics 365 Field Service Practice Question

Exhibit

Why each option matters

Option-by-option breakdown

Related to this question