MB-910 Describe Dynamics 365 Field Service Practice Question
A field service administrator wants to configure the system to automatically generate a work order when a customer submits a service request through the portal. Which THREE components need to be set up? (Select three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Work Order Type
The correct answers are C, D, and E. A Work Order Type (C) defines the nature or category of work orders, which is essential to automatically generate work orders with appropriate defaults. A Resource Pool (D) ensures that there is a group of resources available to assign the work order to, which is typically required for scheduling. An Incident Type (E) captures common service issues and can be used to automatically set relevant details on the work order. Option A (Service Level Agreement) is not required for automatic work order generation; it is used to define response times and commitments. Option B (IoT Device Registration) is specific to Connected Field Service for generating work orders from IoT alerts, not from portal service requests.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Service Level Agreement (SLA)
Why it's wrong here
SLA defines response times but is not required for work order creation.
- ✗
IoT Device Registration
Why it's wrong here
IoT device registration is for Connected Field Service, not portal submissions.
- ✓
Work Order Type
Why this is correct
Work order type categorizes the work (e.g., repair, installation).
- ✓
Resource Pool
Why this is correct
Resource pool ensures there is a default group of resources to assign the work order.
- ✓
Incident Type
Why this is correct
Incident type defines common service issues and can be used to auto-populate work order details.
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Written by Johnson Ajibi, MSc IT Security
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