MB-910 Describe Dynamics 365 Field Service Practice Question
A technician completes a work order and needs to record the time spent on site, parts used, and any additional charges. Which Dynamics 365 Field Service feature allows the technician to capture this information on the go?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Field Service mobile app
The Field Service mobile app is specifically designed for technicians in the field to capture time, parts, and charges directly from their mobile device while on site. Option A is incorrect because the Schedule Board is a tool for dispatchers to schedule and assign work orders, not for capturing work order details. Option C is incorrect because Connected Field Service focuses on integrating IoT data and predictive maintenance, not on manual entry of time and materials. Option D is incorrect because Resource Scheduling Optimization automatically optimizes scheduling of work orders, not for capturing time, parts, or charges.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Schedule Board
Why it's wrong here
Incorrect: Used for scheduling, not capturing field data.
- ✓
Field Service mobile app
Why this is correct
Correct: Allows technicians to update work orders with time, parts, and charges.
- ✗
Connected Field Service
Why it's wrong here
Incorrect: IoT integration, not for manual data entry.
- ✗
Resource Scheduling Optimization
Why it's wrong here
Incorrect: Automates scheduling, not data capture.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.