MB-910 Describe Dynamics 365 Field Service Practice Question
A company uses Dynamics 365 Field Service and wants to automatically generate work orders when IoT devices send alerts exceeding a threshold. Which component is essential for this integration?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Connected Field Service
Connected Field Service is the essential component because it integrates IoT data from devices and automatically triggers work orders when alerts exceed a threshold. Resource Scheduling Optimization (A) schedules resources but does not handle IoT triggers. Field Service Mobile app (C) is used by technicians to view work orders, not to generate them. Dynamics 365 Customer Voice (D) is for surveys, not IoT integration.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Resource Scheduling Optimization
Why it's wrong here
RSO schedules resources, does not create work orders from IoT.
- ✓
Connected Field Service
Why this is correct
Connected Field Service handles IoT alerts and can auto-create work orders.
- ✗
Field Service Mobile app
Why it's wrong here
Mobile app is for technicians, not IoT integration.
- ✗
Dynamics 365 Customer Voice
Why it's wrong here
Customer Voice is for feedback, not IoT.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.