MB-910 Describe Dynamics 365 Field Service Practice Question
Exhibit
Refer to the exhibit.
{
"IoTAlert": {
"deviceId": "AC-Unit-42",
"alertType": "TemperatureHigh",
"thresholdExceeded": 85,
"customerId": "Contoso",
"autoCreateWorkOrder": true
}
}Refer to the exhibit. The IoT alert shown is received. What will happen in Dynamics 365 Field Service?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A work order is automatically created for the customer Contoso
The exhibit shows an IoT alert with autoCreateWorkOrder set to true, which means a work order will be automatically created for the customer Contoso regarding the AC unit. Option A is incorrect because the alert does not specify a technician assignment. Option B is incorrect because the action is to create a work order, not just a notification. Option D is incorrect because the work order is created, not just logged.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
A work order is created and assigned to the nearest technician
Why it's wrong here
Assignment is not determined by the alert alone.
- ✗
The alert is logged and no further action is taken
Why it's wrong here
Action is taken because autoCreateWorkOrder is true.
- ✓
A work order is automatically created for the customer Contoso
Why this is correct
The alert triggers work order creation.
- ✗
A notification is sent to the dispatcher but no work order is created
Why it's wrong here
autoCreateWorkOrder is true, so a work order is created.
Go deeper
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Same concept, more angles
2 more ways this is tested on MB-910
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A field service organization wants to use IoT alerts from connected equipment to automatically create work orders in Dynamics 365 Field Service. Which feature enables this integration?
hard- A.Dynamics 365 Customer Service
- B.Azure IoT Central
- C.Power BI
- ✓ D.Connected Field Service
Why D: Connected Field Service is a Dynamics 365 Field Service feature that integrates with Azure IoT Hub to automatically create work orders from IoT alerts. Option A is wrong because Dynamics 365 Customer Service is for case management, not IoT integration. Option B is wrong because Azure IoT Central is an IoT solution platform, but the direct integration with Field Service is through Connected Field Service, not IoT Central. Option C is wrong because Power BI is a reporting tool, not for IoT-driven work order creation.
Variation 2. Which THREE of the following are required to set up Connected Field Service for IoT alerts?
hard- ✓ A.Registered devices in Dynamics 365 Field Service.
- ✓ B.An Azure IoT Hub or compatible IoT hub.
- ✓ C.IoT commands or action templates configured in Field Service.
- D.A Dynamics 365 Sales license.
- E.Power Automate flows to process alerts.
Why A: Options A, B, and C are correct. Registered devices in Dynamics 365 Field Service are required to map devices to customer assets. An Azure IoT Hub or compatible IoT hub is needed to receive device telemetry. IoT commands or action templates define how alerts translate to work orders. Option D is wrong because a Dynamics 365 Sales license is not required for Connected Field Service. Option E is wrong because Power Automate flows are optional, not a requirement.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.