MB-910 Describe Dynamics 365 Field Service Practice Question
A field service manager notices that work orders for urgent repairs are not being dispatched promptly. The dispatcher is manually assigning work orders. What is the best way to improve dispatch efficiency?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enable the scheduling engine to automatically assign work orders based on skills, location, and availability.
Dynamics 365 Field Service includes built-in scheduling capabilities that can automatically assign work orders to resources based on skills, location, and availability, reducing manual effort and improving dispatch efficiency. Option A is incorrect because while the Resource Scheduling Optimization add-in can provide advanced optimization, it is an additional purchase and not necessary for basic automatic assignment; the built-in scheduling engine is sufficient. Option C is incorrect because training on manual scheduling does not leverage automation, which is the key to efficiency. Option D is incorrect because hiring more dispatchers adds cost without addressing the root cause of manual assignment delays.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Purchase and deploy the Resource Scheduling Optimization add-in.
Why it's wrong here
This is incorrect. While Resource Scheduling Optimization is an add-in that can provide advanced optimization, the question asks for the best way to improve efficiency; enabling the existing built-in scheduling engine is more direct and cost-effective for automatic assignment.
- ✓
Enable the scheduling engine to automatically assign work orders based on skills, location, and availability.
Why this is correct
This is correct. The built-in scheduling engine in Dynamics 365 Field Service can automatically assign work orders based on skills, location, and availability, which improves dispatch efficiency by eliminating manual assignment delays.
- ✗
Train the dispatcher to use manual scheduling more quickly.
Why it's wrong here
This is incorrect. Training the dispatcher to use manual scheduling more quickly does not automate the process; it still relies on human effort and will not significantly improve efficiency for urgent repairs.
- ✗
Hire more dispatchers to handle the workload.
Why it's wrong here
This is incorrect. Hiring more dispatchers increases labor costs but does not automate the assignment process; manual assignment will still cause delays, especially for urgent work orders.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.