MB-910 Resource Scheduling Optimization Practice Question
Which TWO features in Dynamics 365 Field Service help dispatchers optimize technician schedules to reduce travel time and costs? (Select two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Resource Scheduling Optimization
Options A and E are correct. Resource Scheduling Optimization (A) automatically optimizes schedules based on constraints like travel time and technician skills to reduce travel costs. Territory Management (E) organizes resources and customers into geographical territories to minimize travel distance. Option B (Connected Field Service) is IoT-related for remote monitoring. Option C (Customer Portal) is a self-service portal for customers. Option D (Inventory Management) handles stock and parts.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Resource Scheduling Optimization
Why this is correct
RSO uses optimization algorithms to minimize travel time and costs.
- ✗
Connected Field Service
Why it's wrong here
Connected Field Service deals with IoT device integration.
- ✗
Customer Portal
Why it's wrong here
Customer Portal allows customers to schedule appointments, but does not optimize dispatcher schedules.
- ✗
Inventory Management
Why it's wrong here
Inventory Management tracks parts and products, not technician routing.
- ✓
Territory Management
Why this is correct
Territories group resources and customers geographically to reduce travel.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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