Describe Dynamics 365 Field Service →mediumMultiple ChoiceObjective-mapped

MB-910 Describe Dynamics 365 Field Service Practice Question

Exhibit

Refer to the exhibit. {
  "WorkOrderId": "WO-00234",
  "ServiceAccount": "Fabrikam",
  "WorkOrderType": "Installation",
  "Priority": "Medium",
  "ScheduledDate": "2026-03-18T09:00:00Z",
  "AssignedResource": {
    "ResourceId": "RES-789",
    "Name": "Jane Smith",
    "Skills": ["Plumbing", "HVAC"],
    "WorkHours": {
      "Monday": {"Start": "08:00", "End": "17:00"},
      "Tuesday": {"Start": "08:00", "End": "17:00"},
      "Wednesday": {"Start": "08:00", "End": "17:00"},
      "Thursday": {"Start": "08:00", "End": "17:00"},
      "Friday": {"Start": "08:00", "End": "17:00"}
    }
  },
  "ServiceTerritory": "South Region",
  "BookingStatus": "Scheduled",
  "RequiredSkills": ["Plumbing", "Electrical"]
}

Refer to the exhibit. Jane Smith has been assigned work order WO-00234 for an installation. The work order requires skills in Plumbing and Electrical. Jane has Plumbing and HVAC skills. What is the impact on the work order?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

The system will show a skill gap warning but the assignment remains.

When a work order is assigned to a resource who does not have all required skills, the system will display a skill gap warning but the assignment remains in place. The work order is not automatically reassigned (A), not canceled (C), and skills are not automatically added to the resource's profile (D).

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
The work order will be automatically reassigned to a resource with both skills.
Why it's wrong here
The system does not automatically reassign; it may flag a gap.
✓
The system will show a skill gap warning but the assignment remains.
Why this is correct
A skill gap is indicated, but the work order can still be assigned if the dispatcher overrides.
✗
The work order will be canceled.
Why it's wrong here
Work orders are not canceled due to skill gaps.
✗
The system will add the Electrical skill to Jane's profile.
Why it's wrong here
Skills are not automatically added.

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MB-910 Describe Dynamics 365 Field Service Practice Question

Exhibit

Why each option matters

Option-by-option breakdown

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