MB-910 Describe Dynamics 365 Field Service Practice Question
GreenTech Solutions provides IT support and uses Dynamics 365 Field Service. They have a team of 5 technicians. Each technician has a van stocked with common parts. Recently, technicians have been reporting that they run out of essential parts like network cables and power supplies while on site, causing delays. The company wants to ensure that van inventory is replenished automatically based on usage. Additionally, they want to track which parts are used on each work order for billing. The company currently uses work order products to record parts used, but there is no integration with inventory. Which feature should GreenTech implement to address these requirements?
⚠ Common exam trap
Watch out — candidates often confuse inventory journals with purchase orders or transfers, assuming any inventory movement feature automatically handles replenishment, but only journals directly record consumption and can be configured to trigger replenishment rules.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Implement inventory journals to record parts usage and trigger replenishment.
Inventory journals in Dynamics 365 Field Service allow technicians to record parts usage directly from van stock, which automatically reduces on-hand quantities and can trigger replenishment workflows. This meets both requirements: tracking parts per work order for billing and enabling automatic restocking based on usage thresholds.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Implement inventory journals to record parts usage and trigger replenishment.
Why this is correct
Inventory journals can track usage and automatically generate replenishment requests.
- ✗
Set up inventory transfers between warehouses and vans.
Why it's wrong here
Inventory transfers are manual and do not trigger automatically based on usage.
- ✗
Use customer assets to track parts installed at customer sites.
Why it's wrong here
Customer assets track equipment, not van inventory.
- ✗
Configure purchase orders to automatically order parts when stock is low.
Why it's wrong here
Purchase orders require manual approval and do not directly replenish van stock.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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