MB-910 Describe Dynamics 365 Field Service Practice Question
Exhibit
Refer to the exhibit.
{
"WorkOrder": {
"ServiceAccount": "Contoso",
"Priority": "High",
"WorkOrderSummary": "Replace faulty pump motor",
"Bookings": [
{
"Resource": "John Doe",
"StartTime": "2026-03-10T08:00:00Z",
"EndTime": "2026-03-10T12:00:00Z",
"TravelTime": 30
}
]
}
}Refer to the exhibit. A work order is created in Dynamics 365 Field Service with the JSON snippet shown. What can be determined about this work order?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The work order is scheduled with a specific technician and travel time.
The JSON snippet includes a resource (John Doe), start and end times, and travel time, indicating the work order is scheduled with a specific technician and travel time. Option A is wrong because the work order is already scheduled, not unscheduled. Option B is wrong because the priority is High, not Low. Option D is wrong because the work order summary indicates a replacement, not an installation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The work order is unscheduled and requires dispatch.
Why it's wrong here
The booking indicates it is already scheduled.
- ✗
The work order has a low priority.
Why it's wrong here
The priority is High.
- ✓
The work order is scheduled with a specific technician and travel time.
Why this is correct
The booking includes Resource, Times, and TravelTime.
- ✗
The work order is for installing a new pump motor.
Why it's wrong here
The summary says 'Replace', not install.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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