MB-910 Describe Dynamics 365 Field Service Practice Question
A dispatcher needs to see all open work orders on a map and manually assign them to available technicians. Which tool should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Schedule board
The schedule board is a visual tool for dispatchers to see work orders and resources on a map and manually assign or reassign work. Option A is incorrect because Resource Scheduling Optimization automates scheduling. Option C is incorrect because the Customer Service Admin Center is for configuration. Option D is incorrect because the Field Service Mobile App is for technicians.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Resource Scheduling Optimization
Why it's wrong here
Automates scheduling, not manual dispatching.
- ✓
Schedule board
Why this is correct
Allows manual assignment and map view.
- ✗
Customer Service Admin Center
Why it's wrong here
Configuration tool, not dispatching.
- ✗
Field Service Mobile App
Why it's wrong here
Used by technicians, not dispatchers.
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