MB-910 Describe Dynamics 365 Field Service Practice Question
A company uses Dynamics 365 Field Service and wants to reduce on-site truck rolls by using remote assistance. Which feature should they implement?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Dynamics 365 Remote Assist
Dynamics 365 Remote Assist enables technicians to collaborate with remote experts via video calls, reducing the need for truck rolls. Option B is wrong because the Schedule Board is for scheduling, not remote assistance. Option C is wrong because the Field Service mobile app is for managing work orders, not remote assistance. Option D is wrong because Customer Service Insights is for analytics.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Dynamics 365 Remote Assist
Why this is correct
Correct: Enables technicians to connect with remote experts via video calls.
- ✗
Schedule Board with Resource Scheduling Optimization
Why it's wrong here
Incorrect: Used for automatic scheduling, not remote assistance.
- ✗
Field Service mobile app with offline capabilities
Why it's wrong here
Incorrect: Mobile app is for field technicians to access work orders offline.
- ✗
Customer Service Insights
Why it's wrong here
Incorrect: Provides analytics on customer service, not remote assistance.
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