Describe Dynamics 365 Customer Insights

Which THREE are benefits of using Dynamics 365 Customer Insights? (Choose three.)

You are reviewing the exhibit of an enrichment configuration in Customer Insights - Data. What is the purpose of this enrichment?

Which feature in Dynamics 365 Customer Insights allows you to combine data from multiple sources into a single customer view?

You are troubleshooting a Customer Insights unification process that fails to match records that you know belong to the same customer. Both sources contain a common email field, but many emails are in different formats (e.g., 'john.doe@contoso.com' vs 'jdoe@contoso.com'). What should you do?

A sales manager wants to see a single timeline of customer interactions across sales, service, and marketing. Which Customer Insights feature provides this?

A business analyst wants to calculate the average order value for customers in a specific segment within Dynamics 365 Customer Insights. Which feature should they use to create this calculation?

A marketing manager wants to use Dynamics 365 Customer Insights to create a unified customer profile from transactional data stored in Azure SQL Database and engagement data from Dynamics 365 Marketing. Which data source type should they configure in Customer Insights - Data to connect to the Azure SQL Database?

A company wants to use AI to calculate the likelihood that a customer will churn. Which Customer Insights feature should they use?

A company uses Dynamics 365 Customer Insights - Journeys to automate email marketing. They want to send a birthday offer email to contacts on their birthday. Which TWO components are required to achieve this? (Choose two.)

Which TWO features are available in Dynamics 365 Customer Insights to help understand customer behavior?

A retail company wants to use Dynamics 365 Customer Insights to create a unified customer profile from data stored in their CRM, e-commerce platform, and loyalty program. The data includes customer names, email addresses, purchase history, and loyalty points. The company discovers that some customers appear multiple times with slight variations in their email addresses (e.g., 'john.doe@contoso.com' vs 'johndoe@contoso.com'). What should the company configure in Customer Insights to resolve this issue?

Which THREE are prerequisites for setting up Customer Insights predictions? (Choose three.)

A marketing manager wants to see a 360-degree view of each customer, including their interactions, purchases, and support tickets. Which Dynamics 365 tool provides this?

You are analyzing customer purchase data. What does this KQL query return?

A company is implementing Dynamics 365 Customer Insights and wants to ensure that customer data privacy regulations, such as GDPR, are adhered to. Which feature should they configure to allow customers to request deletion of their data?

You are a data analyst for a financial services company that uses Dynamics 365 Customer Insights. Your organization wants to use the Customer Insights data to improve customer retention. You have access to transaction data, customer service call logs, and web browsing behavior data. You need to identify customers who are likely to churn in the next 30 days. The solution must use built-in AI capabilities. What should you do?

A marketing team wants to send personalized emails based on a customer's predicted churn risk. Which Customer Insights capability should they use?

You are a business analyst for a nonprofit organization that uses Dynamics 365 Customer Insights. They have donor data from a fundraising system and event attendance data from a separate system. They want to create a single view of each donor. After importing both data sources, you run the data unification process. However, you notice that some donors who appear in both systems are being created as separate profiles instead of being merged. What is the most likely cause?

A company uses Dynamics 365 Customer Insights and wants to ensure compliance with data privacy regulations. Which THREE actions should they take?

A sales manager wants to use Dynamics 365 Customer Insights - Journeys to send a follow-up email to all contacts who attended a recent webinar. The webinar attendance data is stored in a custom table in Dynamics 365. Which type of segment should they create to target these contacts?

Which TWO capabilities are part of Dynamics 365 Customer Insights? (Choose two.)

You are a data analyst for a multinational retail company. The company uses Dynamics 365 Customer Insights to manage customer data from various sources including online store, physical store transactions, and a loyalty program. The data is ingested daily. Recently, the marketing team reported that the segment 'High Spend Customers' (customers with total purchase amount > $10,000 in the last year) is showing incorrect numbers. Upon investigation, you find that some customers who have spent over $10,000 are not included in the segment, while some with lower spend are included. You suspect the issue is related to data freshness or the measure definition. The segment is based on a measure named 'TotalSpendLastYear' which is calculated from the 'Transaction' activity. The measure is set to refresh daily. The segment is set to refresh on demand. The data sources are refreshed automatically every night. What should you do first to troubleshoot the issue?

Refer to the exhibit. A customer has configured data unification in Customer Insights. What will happen when a contact from CRM and a member from Loyalty have the same email address?

A company wants to use Dynamics 365 Customer Insights to generate AI-driven predictions about customer lifetime value. They have transactional data and customer demographics. Which feature should they use?

A marketing team wants to send a promotional email to customers who have a high likelihood of purchasing a new product. Which Dynamics 365 Customer Insights feature should they use?

A company uses Dynamics 365 Customer Insights and wants to analyze customer lifetime value (CLV) across different product categories. They have transactional data with purchase amounts and dates. What should they create?

During data unification, a large number of records are marked as 'unmatched'. The administrator wants to reduce this number. What is the best approach?

Which TWO data sources can be ingested into Customer Insights? (Choose two.)

Which TWO are benefits of using Dynamics 365 Customer Insights? (Choose two.)

A marketing team wants to use Customer Insights to predict which customers are likely to purchase a new product within the next 30 days. They have historical purchase data, web browsing behavior, and demographic data. What type of prediction should they create?

Drag and drop the steps to create a new lead record in Dynamics 365 Sales into the correct order.

A manager wants to understand the lifetime value of customers and predict future purchases. Which capability of Dynamics 365 Customer Insights should they use?

A retail company uses Dynamics 365 Customer Insights to unify customer data from multiple sources. They want to ensure that customer profiles are updated in near real-time when a purchase is made in their POS system. Which feature should they configure?

A company wants to use Dynamics 365 Customer Insights to analyze customer purchase patterns over time. Which feature should they use to view trends and aggregate data?

A healthcare provider uses Dynamics 365 Customer Insights to manage patient profiles. They need to ensure that only authorized users can access sensitive health information. Which feature should they configure?

A marketing manager wants to use Customer Insights to send personalized offers based on predicted churn risk. What should they configure first?

Which TWO actions can be performed using Dynamics 365 Customer Insights?

A company uses Dynamics 365 Customer Insights - Journeys. Which THREE activities can be used in a journey? (Select THREE.)

You are a marketing analyst at a company that recently implemented Dynamics 365 Customer Insights. Your goal is to create a segment of customers who have not made a purchase in the last 90 days for a re-engagement campaign. You have access to the 'Transaction' activity that records purchases. Which steps should you follow to create this segment?

A marketer creates the segment shown. Which customers will be included?

An administrator notices that customer profiles in Dynamics 365 Customer Insights have duplicate records after data unification. What should they do to resolve this?

Which TWO actions are performed during the data unification process in Dynamics 365 Customer Insights?

A company uses Customer Insights to manage customer data. They want to ensure compliance with GDPR by allowing customers to request deletion of their data. What is the recommended approach?

Match each Microsoft Dynamics 365 component to its primary function.

A retail company wants to create a 360-degree view of their customers by unifying data from their point-of-sale system, e-commerce platform, and loyalty program. Which Dynamics 365 Customer Insights capability should they use?

A marketing team wants to create a segment of customers who have made a purchase in the last 30 days. Which Customer Insights capability should they use?

A company wants to use Dynamics 365 Customer Insights to predict which customers are likely to churn. Which feature should they use?

A retail company uses Dynamics 365 Customer Insights - Data to unify customer data from multiple sources. After running the data unification process, they notice that some duplicate records were not merged. Which step in the data unification process should they review to adjust the matching rules?

A business analyst wants to create a KPI that shows the average customer lifetime value for customers acquired in the last year. Which Dynamics 365 Customer Insights feature should they use?

You are a customer data analyst at a financial services company. The company uses Dynamics 365 Customer Insights to manage customer data. Recently, the marketing team created a segment called 'High Propensity to Buy' using a predictive model built in Customer Insights. The segment is used in a real-time marketing campaign in Dynamics 365 Marketing. The campaign has been running for a week, but the marketing team reports that the segment size seems to be decreasing each day, and they are concerned that customers are being incorrectly removed. Upon investigation, you find that the predictive model is retrained nightly based on the latest transaction data. What is the most likely cause of the shrinking segment?

A company uses Dynamics 365 Customer Insights - Data and wants to create a segment of high-value customers based on their total purchase amount in the last 90 days. The purchase data is in a separate table. What must they first create to build this segment?

A company is planning to use Dynamics 365 Customer Insights to enrich customer profiles with external demographic data. Which TWO of the following are valid methods to bring in external data? (Choose two.)

A company uses Customer Insights to unify customer data. After unification, they notice that some customers appear as duplicates despite high match confidence. What should they do to resolve this?

A retail company wants to unify customer data from their e-commerce platform, in-store POS system, and loyalty program into a single customer profile in Dynamics 365 Customer Insights. Which step should they perform first?

A business analyst wants to create a measure that calculates the average order value for customers. Where in Dynamics 365 Customer Insights would they define this calculation?

A data scientist reviews the custom prediction configuration shown. The prediction output includes a score between 0 and 1. What does a score of 0.9 indicate?

Refer to the exhibit. You are configuring data matching rules in Dynamics 365 Customer Insights. What will happen if a customer record from the e-commerce source and a record from the CRM have the same email address but different names and cities?

Drag and drop the steps to create a knowledge article in Dynamics 365 Customer Service into the correct order.

A global retailer uses Dynamics 365 Customer Insights to manage customer data from multiple regions. They need to ensure that customer profiles comply with GDPR right to erasure requests. Which feature should they use?

Refer to the exhibit. A data analyst runs this KQL query in Customer Insights. What is the purpose of this query?

You are the Dynamics 365 administrator for a multinational retail chain. The company uses Dynamics 365 Customer Insights to create a 360-degree view of customers. They have data from three systems: an on-premises ERP system containing customer purchases, an online store database with browsing behavior, and a loyalty program database. The ERP data is updated daily via batch files, the online store data is streamed in real-time, and the loyalty data is updated weekly. The marketing team wants to create a segment of customers who have made a purchase in the last 30 days and have browsed at least three product pages in the last week. However, they notice that some customers who meet these criteria are not appearing in the segment. Upon investigation, you find that the purchase data from the ERP is being ingested correctly, but the browsing data from the online store seems to have a delay of up to 24 hours. Which action should you take to resolve the issue?

You are reviewing the exhibit of a segment definition in Customer Insights - Data. What is the purpose of this segment?

A marketing manager wants to use Dynamics 365 Customer Insights to create a segment of 'High-Value Customers' based on a combination of purchase frequency and average order value. The data is unified, but the manager is unsure how to build the segment. What is the recommended approach?

A marketing team uses Dynamics 365 Customer Insights to send personalized offers. They want to ensure that customers who have opted out of email marketing do not receive offers via email. What is the best practice?

Which TWO of the following are capabilities of Dynamics 365 Customer Insights - Data?

A company is implementing Dynamics 365 Customer Insights. Which TWO are required before you can create a unified customer profile?

A retail company wants to use Dynamics 365 Customer Insights to create a unified customer profile that combines data from their e-commerce platform, loyalty program, and in-store POS system. Which feature should they use to identify and merge duplicate customer records?

A company is using Dynamics 365 Customer Insights and wants to enrich customer profiles with external data. Which TWO methods can they use?

A marketing manager wants to use Dynamics 365 Customer Insights to create a segment of customers who have purchased a product in the last 30 days and have a high lifetime value score (above 80). The data resides in a unified customer profile entity that includes 'purchase date' and 'lifetime value score' fields. How should the manager build this segment?

A company uses Dynamics 365 Customer Insights to manage customer data from multiple sources. They plan to use the system to generate predictive models, enrich customer profiles with external data, and export segments to a marketing platform. Which TWO actions are required before they can use predictive models?

Which THREE are key features of Dynamics 365 Customer Insights?

A company using Dynamics 365 Customer Insights notices that the unified customer profiles show duplicate records for some customers. They have already configured matching rules. What should they do to resolve the duplicate records that are not being merged?

A company uses Dynamics 365 Customer Insights - Data. Which TWO data sources can be used to ingest data? (Select TWO.)

A retail company uses Dynamics 365 Customer Insights to unify customer data from their e-commerce platform, loyalty program, and in-store POS system. After data ingestion, they notice that the same customer appears with slightly different names and addresses across sources. Which feature should they use to resolve these duplicates and create a single customer profile?

Refer to the exhibit. A Customer Insights data engineer is configuring data unification for a POS system. What is the purpose of the 'matchConditions' in this JSON?

A retail company wants to unify customer data from their e-commerce platform, loyalty program, and in-store POS system to create a single customer view. Which Dynamics 365 tool should they use?

Refer to the exhibit. You are setting up a journey in Dynamics 365 Customer Insights - Journeys. The journey is triggered by a custom event 'ButtonClicked' and targets the 'Active Users' segment. After publishing, the journey does not start. What is the most likely cause?

You are the Dynamics 365 administrator for a healthcare provider that uses Customer Insights to manage patient profiles. The organization must comply with HIPAA regulations. Patient data is sourced from an electronic health record (EHR) system and from a patient portal. The EHR system is on-premises and sends data via a nightly batch file in CSV format. The patient portal sends data in real-time via API. You need to ensure that all patient data in Customer Insights is encrypted at rest and in transit. The platform already encrypts data at rest by default. However, you are concerned about the data in transit from the EHR system. What should you do?

Your Customer Insights environment has multiple data sources with conflicting customer IDs. Some records from the loyalty system use email as ID, while the POS system uses a customer number. Which matching rule strategy should you use to unify these records?

A marketing team uses Dynamics 365 Customer Insights - Journeys. They need to create a journey that sends a personalized email to contacts based on their purchase history stored in a Dynamics 365 Sales entity. Which TWO components must they configure to ensure the journey runs correctly? (Choose two.)

A marketing team uses Dynamics 365 Customer Insights to create segments for targeted campaigns. They have a segment of 'High Value Customers' defined as those with a lifetime value in the top 20%. After a recent campaign, they want to evaluate the return on investment (ROI) for this segment. Which feature should they use to measure the campaign's impact on these customers?

A company uses Dynamics 365 Customer Insights and wants to ensure that customer consent preferences from their email marketing system are reflected in customer profiles. The consent data includes a field 'ConsentGiven' (boolean). Which step is essential during data unification?

A retail company uses Dynamics 365 Customer Insights to unify customer data from their online store, loyalty program, and in-store POS systems. After unification, they notice that some customers have duplicate profiles. What is the most likely cause and recommended action?

A retail company uses Dynamics 365 Customer Insights to unify customer data from multiple sources. They want to define a customer data platform (CDP) strategy. Which TWO actions are key capabilities of Customer Insights?

A company wants to ensure customer data in Dynamics 365 Customer Insights complies with GDPR. Which feature helps manage consent?

Which THREE of the following are capabilities provided by Dynamics 365 Customer Insights?

You are a Dynamics 365 consultant for a multinational retail chain with operations in the US, Europe, and Asia. The company uses Dynamics 365 Customer Insights to create a single view of the customer across all regions. Each region has its own instance of Dynamics 365 Sales and separate data sources (POS, e-commerce, loyalty). The marketing team wants to create a global segment of customers who have purchased in at least two different regions in the past year. Currently, Customer Insights is set up with separate data unification processes for each region, and the unified profiles are not linked across regions. You need to design a solution to achieve the global segment. What should you do?

Refer to the exhibit. In Dynamics 365 Customer Insights - Data, the merge configuration uses 'LastUpdated' conflict resolution. What does this setting imply for the unified customer profile when there is conflicting data between the Customer and Purchase entities?

A retail company wants to unify customer data from their e-commerce platform, loyalty program, and in-store POS system to create a single customer profile. Which Dynamics 365 Customer Insights capability should they use?

You are a Dynamics 365 consultant for a multinational retail company. The company has recently deployed Dynamics 365 Customer Insights to unify customer data from point-of-sale (POS) systems, an e-commerce platform, and a loyalty program. The data ingestion pipeline is working, and unified customer profiles are being created. However, the marketing team reports that segments built using the 'LastPurchaseDate' attribute are not returning accurate results. Specifically, a segment defined as 'Customers who purchased in the last 30 days' includes customers whose last purchase was over 60 days ago, and excludes some customers who purchased yesterday. The data source for purchase transactions is updated daily via an incremental refresh. The 'LastPurchaseDate' field is computed from the transaction entity. Upon investigation, you notice that the unified profile entity shows a 'LastPurchaseDate' that is older than the most recent transaction for some customers. What is the most likely cause of this issue, and what should you do to fix it?

A business analyst wants to create a segment of customers who have purchased both a laptop and a mouse in the last 30 days. The data is stored in two separate tables: 'PurchaseHeader' and 'PurchaseLines'. What is the best approach?

Which THREE are capabilities of Dynamics 365 Customer Insights?

A company uses Dynamics 365 Customer Insights - Journeys to run a multi-channel campaign. They want to send an SMS message to contacts who have an opt-in for SMS. Which entity should they use to store the consent status for each channel?

You are a Customer Insights administrator for a healthcare organization. The organization has strict data privacy requirements. They need to ensure that customer profiles containing sensitive health information are not exported to external systems without proper consent. The current configuration includes a segment called 'HealthDataSegment' that contains patients with specific conditions. The marketing team wants to export this segment to a third-party email marketing tool for a campaign. However, the compliance officer has mandated that no health data should leave the Customer Insights environment without explicit consent. What should you do to meet the compliance requirement while still allowing the marketing campaign?

Your Customer Insights instance has ingested data from a CRM and an e-commerce platform. After unification, some customers appear as duplicates. What is the most likely cause?

A company uses Dynamics 365 Customer Insights - Data to generate AI-driven predictions about customer churn. They want to use these predictions to trigger a journey in Customer Insights - Journeys that sends a retention offer. How should they integrate the two applications to achieve this?

A company has customer data in Salesforce, a SQL database, and Excel files. They need to bring all this data into Dynamics 365 Customer Insights. What should they use?

A company is implementing Dynamics 365 Customer Insights - Data to create a 360-degree customer view. They have data in an on-premises SQL Server database, Dynamics 365 Sales, and third-party survey data in CSV files. Which THREE data ingestion methods are available in Customer Insights - Data to bring this data into the system? (Choose three.)

You are a Dynamics 365 consultant for a manufacturing company that uses Customer Insights to unify data from their CRM (Dynamics 365 Sales) and their ERP (Dynamics 365 Finance). They want to use Customer Insights to calculate a measure for 'Average Order Value' per customer. After creating the measure, they notice that the values are incorrect because the currency from the ERP is in euros, while the CRM uses US dollars. The ERP data includes a currency conversion rate field. What should you do to ensure the measure uses a consistent currency?

You are a Dynamics 365 administrator for a mid-sized e-commerce company. The marketing team wants to use Dynamics 365 Customer Insights to create a unified customer profile that includes browsing history, purchase history, and customer support interactions. They also want to use this unified data to send personalized offers via email. You have access to Dynamics 365 Customer Insights and Dynamics 365 Marketing. What should you do first?

You are a Dynamics 365 consultant for a large retail chain. The company uses Dynamics 365 Customer Insights to manage customer data. The marketing team wants to create a segment of 'High Value Customers' defined as customers with a lifetime value (LTV) greater than $5,000. They also want to send a special promotional offer to this segment via email. The data is already unified in Customer Insights. However, the LTV attribute is not currently calculated. You need to enable the marketing team to achieve their goal with minimal effort. What should you do?

Refer to the exhibit. You are configuring data unification in Dynamics 365 Customer Insights - Data. After running the unification process, you notice that the merged profile contains the 'Amount' field from the Orders entity but the 'Duration' field from the WebVisits entity is missing. The conflict resolution is set to 'SourceOrder' with ds_orders first. Which action should you take to include the 'Duration' field in the unified profile?

A business analyst wants to create a segment of customers who have made a purchase in the last 30 days. Which Customer Insights component should they use?

A company has multiple business units that each use a separate CRM system. They want to use Customer Insights to create a single view of customers across these systems. Which feature should they use?

Which TWO are best practices when configuring match rules in Dynamics 55 Customer Insights?

A marketing team wants to use AI to predict which customers are most likely to purchase a new product. Which feature of Dynamics 365 Customer Insights should they use?

A company wants to use Dynamics 365 Customer Insights to create a unified customer profile. The data sources include a CRM system, a loyalty program database, and web analytics. What is the first step they should take?

Which TWO actions are supported by Dynamics 365 Customer Insights?

Which THREE of the following are prerequisites for using Customer Insights predictive models?

Which THREE of the following are data sources that can be ingested into Dynamics 365 Customer Insights - Data?

Your Customer Insights data shows that some customer profiles have missing phone numbers. You have a third-party data provider that can supply phone numbers based on email addresses. Which capability should you use to add this data?

Which TWO are valid data sources for Dynamics 365 Customer Insights?

A telecommunications company uses Dynamics 365 Customer Insights to analyze customer churn. They have created a churn prediction model and want to take real-time actions when a customer is predicted to churn, such as sending a retention offer. Which integration should they use?

Refer to the exhibit. A Customer Insights administrator creates a segment for high-value customers. Which customers will be included in this segment?

Which TWO data sources can be used to enrich customer profiles in Dynamics 365 Customer Insights? (Choose two.)

A financial services company uses Dynamics 365 Customer Insights to generate a 360-degree view of customers. They want to use AI to predict which customers are likely to churn in the next 30 days. What should they configure?

A company wants to enrich customer profiles with external demographic data from a third-party provider. Which feature in Customer Insights allows them to import and map this data?

A company wants to predict which customers are likely to churn in the next 30 days using historical data and AI. Which feature in Dynamics 365 Customer Insights should they use?

Refer to the exhibit. A company configures enrichment in Customer Insights as shown. What will this enrichment do?

A financial services company uses Dynamics 365 Customer Insights - Data. They need to ensure customer data is protected according to GDPR. They want to automatically delete customer profiles after a retention period. Which feature should they configure?

An organization uses Dynamics 365 Customer Insights - Data. They want to ensure that the customer profiles are enriched with demographic data from a third-party provider. Which THREE steps are necessary to set up enrichment? (Choose three.)

A retailer uses Customer Insights to track customer interactions across online and offline channels. They notice that some customers have duplicate profiles. What is the first step to resolve this?

You are a marketing manager for a retail company that uses Dynamics 365 Customer Insights. You want to create a segment of customers who have not made a purchase in the last 90 days and who have a high predicted churn score. You have already set up a predictive churn model. However, when you try to create the segment using the churn score, you notice that the churn score field is not available in the segment builder. What is the most likely reason?

A company uses Dynamics 365 Customer Insights - Data and wants to ensure that customer data from the EU complies with GDPR. What should they configure?

A company is using Dynamics 365 Customer Insights to get a unified view of their customers. They have data from their e-commerce platform, CRM system, and customer support tickets. Which step is required to ensure that the same customer is recognized across these different data sources?

Which THREE data sources can be used to ingest data into Dynamics 365 Customer Insights?

You are a solutions architect for a multinational corporation that uses Dynamics 365 Customer Insights. The company has customer data from multiple subsidiaries, each using different CRM and ERP systems. They want to create a single, unified customer profile that complies with data privacy regulations such as GDPR and CCPA. Additionally, they want to use the unified data to drive personalized marketing campaigns in Dynamics 365 Marketing. You need to design a solution that ensures data privacy and compliance. What should you do first?

A marketing team wants to use Dynamics 365 Customer Insights to predict which customers are likely to churn. They have historical data on customer interactions and purchases. What should they create first?

You are reviewing the exhibit of a Customer Insights - Data entity definition. The company wants to create a segment of customers whose TotalPurchaseAmount is greater than 1000. Which attribute should be used in the segment condition?

Which THREE outputs can be generated using Dynamics 365 Customer Insights?

A financial services company uses Dynamics 365 Customer Insights to manage customer data. They need to ensure that the data unification process complies with GDPR right to erasure. Which feature should they configure to handle such requests?

A company wants to use Customer Insights to identify customers who are likely to respond to a new product campaign. Which feature should they use?

A company wants to use Customer Insights to improve customer retention. Which TWO features should they use?

A data analyst needs to create a measure in Dynamics 365 Customer Insights - Data that calculates the total revenue per customer from the past 90 days. They have a 'Sales' entity with fields: CustomerID, Revenue, and TransactionDate. Which type of measure should they create?

Contoso Ltd. is a multinational retailer using Dynamics 365 Customer Insights to unify customer data from three regional CRM systems (North America, Europe, Asia) and a global e-commerce platform. The company has configured data sources for each system and run data unification, but the unified customer profiles show a high number of duplicates (approximately 15% of profiles are duplicates). The administrator has tried increasing the match confidence threshold but the problem persists. Additionally, the company wants to ensure that customer consent preferences (opt-in for marketing) are synchronized across all profiles. The administrator is considering adjusting the unification rules. The current matching rules use only email address. What is the best course of action to reduce duplicates while maintaining data accuracy?

A retail company uses Dynamics 365 Customer Insights to unify customer data from online and in-store transactions. They want to define a customer segment based on customers who have made a purchase within the last 30 days and have a lifetime value above $500. Which feature should they use?

A manufacturing company uses Dynamics 365 Sales and Customer Insights. They want to identify customers who are likely to churn based on support ticket volume and purchase recency. Which Customer Insights feature should they use to build this analysis?

A company is planning to implement Dynamics 365 Customer Insights. They have customer data stored in an on-premises SQL Server database and also in Salesforce CRM. They want to unify this data in Customer Insights. Which data ingestion method should they use to bring data from both sources?

A company uses Dynamics 365 Customer Insights - Journeys. They have a journey that sends a discount offer to customers who have not made a purchase in 30 days. They notice that some customers are receiving the offer multiple times. Which journey setting should they modify?

A large enterprise uses Dynamics 365 Customer Insights to manage customer data from multiple subsidiaries. They want to ensure that each subsidiary can only see their own customer data but the corporate team can see all data. What is the best approach?

A company wants to use Dynamics 365 Customer Insights to send personalized marketing emails based on customer behavior. Which integration is most appropriate?

Which THREE actions can be performed using Dynamics 365 Customer Insights? (Choose three.)

A company uses Dynamics 365 Customer Insights - Data to unify customer records. They want to enrich their customer profiles with data from external sources. Which THREE enrichment sources are available in Customer Insights - Data? (Choose three.)

A customer data platform administrator notices that duplicate customer records appear after unification. They want to review and adjust the matching rules. Where in Customer Insights can they do this?

A marketing team at a manufacturing company uses Customer Insights to create a segment of customers who have purchased a specific product in the last 30 days. They want to send a promotional email to this segment. However, the segment results are empty even though they know customers have purchased the product within that timeframe. What is the most likely cause?

A retail company wants to create a unified customer profile by combining data from their online store, loyalty program, and in-store purchases. Which Dynamics 365 Customer Insights capability should they use?

Match each Dynamics 365 capability to its description.

A company wants to use Customer Insights to generate AI-driven product recommendations for their e-commerce site. Which feature should they configure?

You are configuring a match rule for data unification. What does this rule specify?

Which TWO of the following are AI-powered features available in Dynamics 365 Customer Insights?

A marketing team at a manufacturing company uses Dynamics 365 Customer Insights to target customers with personalized offers. They notice that the same customer receives multiple identical emails because the system treats each interaction as a separate profile. Which configuration step should they prioritize to resolve this issue?

A multinational corporation uses Dynamics 365 Customer Insights - Journeys to send personalized email campaigns. They want to ensure that customers in the European Union receive only emails for which they have given explicit consent, as required by GDPR. Which feature should they configure to manage consent at the contact level and enforce it in journey segments?

A customer data platform administrator needs to ensure that Customer Insights complies with GDPR data deletion requests. What should they configure?

Adventure Works Cycles uses Dynamics 365 Customer Insights to analyze customer behavior. They have ingested data from their online store, including browsing history, cart additions, and purchases. They want to create a segment of customers who have added items to the cart but not purchased in the last 7 days (abandoned cart). The data includes a 'CartAdd' table with fields: CustomerID, ProductID, Timestamp, and a 'Purchase' table with fields: CustomerID, ProductID, Timestamp, Amount. The segment is created with condition: CartAdd.Timestamp > 7 days ago AND NOT EXISTS (Purchase where CustomerID matches and ProductID matches and Purchase.Timestamp > CartAdd.Timestamp). However, the segment returns no members. What is the most likely reason?

Match each Dynamics 365 deployment option to its description.

A company has multiple source systems with different customer IDs. They want to create a unified customer profile that links these IDs. Which entity in Customer Insights represents the unified customer?

A marketing manager wants to use AI to generate personalized content for email campaigns based on customer preferences. Which feature in Customer Insights should they use?

A company has configured a data unification rule as shown in the exhibit. After running the process, they find that customers with the same email but different phone numbers are not being merged. What is the most likely reason?

A company wants to combine data from Microsoft 365, Dynamics 365, and their custom app into one customer data platform. Which Dynamics 365 Customer Insights capability enables this?

Refer to the exhibit. A Customer Insights analyst defines a measure for Customer Lifetime Value. What is the result of this measure definition?

A company wants to use Dynamics 365 Customer Insights to personalize website content in real time based on customer behavior. Which feature should they implement?

A company uses Dynamics 365 Customer Insights - Data and wants to enrich customer profiles with demographic data from a third-party provider. Which feature should they use?

A company wants to use Customer Insights to enrich customer profiles with external demographic data. Which feature should they use to bring in this external data?

A Customer Insights administrator receives an error when trying to ingest a CSV file from Azure Blob Storage. The error message says 'Access denied'. What is the most likely cause?

A company uses Dynamics 365 Customer Insights - Data to create a unified customer profile. They notice that duplicate records exist from different sources. What should they do to resolve this?

Which TWO data sources can be used to ingest data into Dynamics 365 Customer Insights? (Choose two.)

A marketing manager wants to automatically send a personalized discount offer to customers who have a high propensity to churn. Which combination of Customer Insights capabilities should they use?

A marketing team wants to send personalized emails based on customer lifetime value (CLV) calculated in Dynamics 365 Customer Insights. Which Customer Insights capability should they use to define CLV?

A retail company wants to create a single view of each customer by unifying data from their e-commerce platform, in-store POS system, and loyalty program. Which Dynamics 365 Customer Insights capability should they use?

A company uses Dynamics 365 Customer Insights to drive personalized marketing campaigns. They want to use AI to predict which customers are likely to purchase a new product line. Which capability should they use?

A marketing team notices that a segment based on 'high-value customers' returns fewer records than expected. The segment criteria include 'Total Purchase Amount > $500' and 'Last Purchase Date within 90 days'. The data source is updated nightly. What is the most likely cause?

A company wants to use Customer Insights to send a birthday discount email to customers whose birthday is today. What should they create?

A marketing manager wants to view a 360-degree view of a specific customer in Dynamics 365 Customer Insights. Which entity should they look at?

A company wants to provide customer service agents with a 360-degree view of customers, including purchase history and support interactions. Which Dynamics 365 application can consume Customer Insights unified profiles?

You are a consultant for a small e-commerce company that is new to Dynamics 365 Customer Insights. They have data in a CSV file containing customer names, email addresses, and purchase amounts. They want to create a segment of customers who have spent more than $500 in total. What is the first step they should take?

A marketing team wants to send personalized email campaigns based on customer lifetime value (CLV) scores. They have already built a CLV prediction model in Customer Insights. What is the next step to use these scores in a marketing campaign?

A company uses Dynamics 365 Customer Insights - Data to manage customer data. Which TWO features are part of Customer Insights - Data? (Select TWO.)

A global enterprise wants to use Dynamics 365 Customer Insights to create a 360-degree customer view. They have data from Dynamics 365 Sales, Dynamics 365 Customer Service, and external loyalty systems. They also need to comply with GDPR and CCPA. Which THREE capabilities should they prioritize?

Which TWO of the following are valid data source types in Dynamics 365 Customer Insights?

An administrator is configuring a data source in Dynamics 365 Customer Insights using the provided JSON. What is the purpose of this configuration?

A retail company uses Dynamics 365 Customer Insights - Data. They have multiple data sources: online transactions, loyalty program, and social media. They need to create a unified customer profile that resolves identities across these sources. Which process in Customer Insights should they configure to achieve this?

A marketing manager notices that the customer churn prediction model in Dynamics 365 Customer Insights is not updating with new data. What is the most likely cause?

A company uses Dynamics 365 Customer Insights - Journeys to send email campaigns. They want to trigger a journey when a customer's predicted churn score exceeds 0.8. Which source should they use to trigger the journey?

You are a data analyst for a financial services company that uses Dynamics 365 Customer Insights. The company has unified customer profiles and wants to use AI to predict which customers are likely to respond to a new credit card offer. They have historical data on previous offers, customer demographics, and transaction history. You have been asked to create a predictive model. After configuring the model, you notice that the model's accuracy is very low. You suspect that the data used for training is not representative. What is the most likely cause?

An administrator notices that Customer Insights data is not refreshing as scheduled. What should they check first?

A business analyst needs to share a view of unified customer profiles from Dynamics 365 Customer Insights with the sales team. Which method should they use?

A customer administrator configures the unification shown. After running unification, they notice that some records from the Web_Submissions source have empty email fields. What will happen to those records?

A data engineer is reviewing the unification configuration in Dynamics 35 Customer Insights. What does this configuration accomplish?

A small business wants to unify customer data from their online store, email list, and social media interactions using Dynamics 365 Customer Insights. They have limited technical resources. What is the recommended first step?

Which TWO activities are part of the data unification process in Dynamics 365 Customer Insights?

A company wants to provide customer service agents with a 360-degree view of the customer including recent interactions, purchases, and sentiment. Which Dynamics 365 Customer Insights feature should they use?

A marketer creates a segment in Dynamics 365 Customer Insights using the JSON shown. What will this segment contain?

Drag and drop the steps to manage a case lifecycle in Dynamics 365 Customer Service into the correct order.

Which TWO actions can you perform using Customer Insights measures? (Choose two.)

A user wants to export a segment of high-value customers from Customer Insights to Dynamics 365 Marketing to send a campaign. What is the recommended way to do this?