MB-910 Describe Dynamics 365 Field Service Practice Question
Scenario: A field service manager needs to generate a report showing the number of work orders completed by each technician in the last month. Which out-of-the-box feature in Dynamics 365 Field Service should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Power BI dashboards.
Power BI dashboards provide analytics and reporting in Dynamics 365 Field Service. Option B is wrong because the Field Service mobile app is designed for field technicians to view and update work orders, not for generating reports. Option C is wrong because work order templates define the structure and default values for work orders, they do not generate reports. Option D is wrong because the schedule board is used for dispatching and scheduling resources, not for reporting.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Power BI dashboards.
Why this is correct
Correct: Power BI provides analytics for Field Service data.
- ✗
Field Service mobile app.
Why it's wrong here
Incorrect: The mobile app does not provide aggregated reports.
- ✗
Work order templates.
Why it's wrong here
Incorrect: Templates define work order fields, not reports.
- ✗
Schedule board.
Why it's wrong here
Incorrect: The schedule board is not for reporting.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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