MB-910 Describe Dynamics 365 Field Service Practice Question
A field service organization wants to automatically generate work orders from IoT alerts when equipment crosses a temperature threshold. Which Dynamics 365 capability should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Connected Field Service
Connected Field Service integrates IoT signals to automatically create work orders based on device telemetry. Option A (Customer Voice) is incorrect because it is a survey tool. Option C (Copilot) is incorrect because it is an AI assistant, not an IoT integration. Option D (Remote Assist) is incorrect because it is for mixed reality collaboration.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Dynamics 365 Customer Voice
Why it's wrong here
Customer Voice is for feedback surveys, not IoT triggers.
- ✓
Connected Field Service
Why this is correct
Connected Field Service uses IoT data to generate work orders automatically.
- ✗
Dynamics 365 Copilot
Why it's wrong here
Copilot provides AI-powered suggestions but does not integrate IoT.
- ✗
Dynamics 365 Remote Assist
Why it's wrong here
Remote Assist enables video calls and mixed reality, not IoT-triggered work orders.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.