The correct answer is to configure the incident to automatically populate the service account and bill-to account on the work order. This works because Dynamics 365 Field Service allows you to set up an incident auto populate rule that pulls the service account and bill-to account directly from the incident’s account relationship, ensuring that even when a customer is under a parent account with multiple service locations, the system creates a work order with the correct billing and service addresses. On the MB-910 exam, this scenario tests your understanding of how incidents drive work order creation in Field Service, often appearing as a trap where candidates mistakenly think you must manually assign accounts or use a workflow. The key is remembering that the incident record itself holds the account context, so the auto populate feature eliminates manual entry. Memory tip: think of the incident as the “source of truth” for both service and billing—if the incident knows the customer, the work order inherits the right accounts automatically.
MB-910 Describe Dynamics 365 Field Service Practice Question
This MB-910 practice question tests your understanding of describe dynamics 365 field service. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company uses Dynamics 365 Field Service and wants to ensure that when a customer reports an issue, the system automatically creates a work order with the correct service account and bill-to account. The customer is under a parent account with multiple service locations. What should the administrator configure?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Set the service account and bill-to account on the work order from the incident.
Option B is correct because when a customer reports an issue, the incident record can be configured to automatically populate the service account and bill-to account on the work order. This ensures that the work order is created with the correct accounts, even when the customer is under a parent account with multiple service locations, by using the incident's account relationship to derive the service and billing information.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Use the account field on the incident to automatically populate the service account.
Why it's wrong here
The account field populates the customer account, not necessarily the service location.
✓
Set the service account and bill-to account on the work order from the incident.
Why this is correct
Incidents can pre-populate work order fields including service account and bill-to account.
Related concept
Read the scenario before looking for a memorised answer.
✗
Set the tax code on the incident to determine billing.
Why it's wrong here
Tax codes do not determine accounts.
✗
Configure the work order type to specify default accounts.
Why it's wrong here
Work order types do not specify accounts.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may confuse the account field on the incident with the service account field on the work order, not realizing that the incident's configuration must explicitly set both the service account and bill-to account to ensure they are automatically populated on the work order.
Detailed technical explanation
How to think about this question
In Dynamics 365 Field Service, incidents are templates that can include default values for work order fields, including service account and bill-to account, by mapping the incident's account relationship. When a work order is created from an incident, the system copies these values, ensuring consistency across multiple service locations under a parent account. This is particularly useful in scenarios where a customer has multiple sites, as the incident can be linked to the specific service location account, and the bill-to account can be set to the parent account for centralized billing.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Describe Dynamics 365 Field Service — This question tests Describe Dynamics 365 Field Service — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Set the service account and bill-to account on the work order from the incident. — Option B is correct because when a customer reports an issue, the incident record can be configured to automatically populate the service account and bill-to account on the work order. This ensures that the work order is created with the correct accounts, even when the customer is under a parent account with multiple service locations, by using the incident's account relationship to derive the service and billing information.
What should I do if I get this MB-910 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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