MB-910 Describe Dynamics 365 Field Service Practice Question
A company uses Dynamics 365 Field Service and wants to ensure that when a customer reports an issue, the system automatically creates a work order with the correct service account and bill-to account. The customer is under a parent account with multiple service locations. What should the administrator configure?
⚠ Common exam trap
Watch out — candidates often confuse the account field on the incident with the service account field on the work order, not realizing that the incident's configuration must explicitly set both the service account and bill-to account to ensure they are automatically populated on the work order.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Set the service account and bill-to account on the work order from the incident.
When a customer reports an issue, the incident record can be configured to automatically populate the service account and bill-to account on the work order. This ensures that the work order is created with the correct accounts, even when the customer is under a parent account with multiple service locations, by using the incident's account relationship to derive the service and billing information.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use the account field on the incident to automatically populate the service account.
Why it's wrong here
The account field populates the customer account, not necessarily the service location.
- ✓
Set the service account and bill-to account on the work order from the incident.
Why this is correct
Incidents can pre-populate work order fields including service account and bill-to account.
- ✗
Set the tax code on the incident to determine billing.
Why it's wrong here
Tax codes do not determine accounts.
- ✗
Configure the work order type to specify default accounts.
Why it's wrong here
Work order types do not specify accounts.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.