MB-910 Describe Dynamics 365 Field Service Practice Question
A company uses Dynamics 365 Field Service and wants to enable technicians to view work orders offline on mobile devices. Which two components are required?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Offline synchronization
Options B and C are correct. The Field Service Mobile App is the client, and offline synchronization allows data to be available without connectivity. Option A is wrong because Power Apps portals are for external users, not for field service mobile offline. Option D is wrong because Resource Scheduling Optimization is for dispatching and optimizing schedules. Option E is wrong because Connected Field Service is for IoT and remote monitoring.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Power Apps portals
Why it's wrong here
Power Apps portals are for external users, not for offline access.
- ✓
Offline synchronization
Why this is correct
Offline sync ensures data is available without internet.
- ✓
Field Service Mobile App
Why this is correct
The mobile app provides the technician interface.
- ✗
Resource Scheduling Optimization
Why it's wrong here
RSO is for automatic scheduling, not offline.
- ✗
Connected Field Service
Why it's wrong here
Connected Field Service is for IoT scenarios, not for offline access.
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