MB-910 Describe Dynamics 365 Field Service Practice Question
A company uses Dynamics 365 Field Service and wants to automatically generate work orders when IoT sensors detect abnormal readings. Which feature should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Connected Field Service
Connected Field Service integrates with IoT and Azure IoT Hub to monitor sensor data and automatically generate work orders when abnormal readings are detected. The Schedule Board is used for scheduling work orders, not for IoT integration. The Field Service mobile app is designed for technicians to view and update work orders in the field. Customer Service Insights is an analytics tool for customer service data, not for IoT-based work order generation. Therefore, Connected Field Service is the correct feature for this scenario.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Schedule Board
Why it's wrong here
Incorrect: Used for scheduling, not IoT-based triggers.
- ✗
Field Service mobile app
Why it's wrong here
Incorrect: Used by technicians, not for automatic work order generation.
- ✓
Connected Field Service
Why this is correct
Correct: Automatically creates work orders from IoT alerts.
- ✗
Customer Service Insights
Why it's wrong here
Incorrect: Provides analytics, does not generate work orders.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.