MB-910 Describe Dynamics 365 Field Service Practice Question
Which THREE capabilities are provided by Dynamics 365 Field Service to improve first-time fix rates? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Remote Assist
Remote Assist, Connected Field Service, and inventory management help increase first-time fix rates by enabling remote guidance, proactive alerts, and parts availability. Customer Voice is for feedback, schedule board for assignment. Options A, B, and E are correct.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Remote Assist
Why this is correct
Remote guidance helps technicians solve issues with expert support.
- ✓
Connected Field Service
Why this is correct
IoT alerts can predict failures and ensure parts are ready.
- ✗
Schedule board
Why it's wrong here
The schedule board is for assignment, not directly improving fix rates.
- ✗
Customer Voice
Why it's wrong here
Surveys are for feedback, not first-time fix.
- ✓
Inventory management
Why this is correct
Having the right parts on hand is critical for fixing issues on the first visit.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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