MB-910 Describe Dynamics 365 Field Service Practice Question
Exhibit
Refer to the exhibit.
{
"FieldServiceSettings": {
"AutoGenerateWorkOrders": true,
"IoTAlertEntity": "msdyn_iotalert",
"WorkOrderCreationRule": "HighPriorityAlerts",
"DefaultTechnician": "Unassigned",
"SchedulingEnabled": true
}
}Refer to the exhibit. A company has configured Connected Field Service to auto-generate work orders from IoT alerts. An IoT alert with medium priority is received. What will happen?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
No work order will be created because the rule only applies to high-priority alerts.
The rule "HighPriorityAlerts" only triggers for high-priority alerts; a medium-priority alert will not automatically generate a work order. Option A is wrong because the rule filters by priority. Option B is wrong because the rule does not assign to a default technician automatically. Option D is wrong because the alert will not be ignored; it may be logged but no work order created.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
A work order will be created and assigned to a technician automatically.
Why it's wrong here
Incorrect: No work order created for medium priority.
- ✗
A work order will be created and assigned to Unassigned.
Why it's wrong here
Incorrect: Only high-priority alerts trigger creation.
- ✓
No work order will be created because the rule only applies to high-priority alerts.
Why this is correct
Correct: The rule filters for high priority.
- ✗
The alert will be ignored and deleted.
Why it's wrong here
Incorrect: The alert may still be stored but no action taken.
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Same concept, more angles
2 more ways this is tested on MB-910
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A company wants to generate work orders automatically when a customer's IoT device sends an alert indicating a malfunction. Which Dynamics 365 Field Service feature should they use?
easy- A.Resource Scheduling Optimization
- B.Customer Asset Management
- ✓ C.Connected Field Service
- D.Field Service Mobile
Why C: Connected Field Service integrates with Azure IoT to automatically create work orders from device alerts. Option A is incorrect because Resource Scheduling Optimization is for scheduling, not IoT. Option B is incorrect because Customer Asset Management is for managing customer assets, not IoT. Option D is incorrect because Field Service Mobile is the app used by technicians.
Variation 2. A company uses Dynamics 365 Field Service and wants to automatically generate work orders from IoT alerts when a machine exceeds temperature thresholds. Which feature should they use?
hard- A.Resource Scheduling Optimization
- B.Customer Assets
- C.Inventory Management
- ✓ D.Connected Field Service
Why D: IoT alerts can trigger work order creation via Connected Field Service. Option A is wrong because Resource Scheduling Optimization is for scheduling resources, not creating work orders. Option B is wrong because Customer Assets are for tracking asset history, not generating alerts. Option C is wrong because Inventory Management is for managing parts and stock, not IoT alert integration.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.