MB-910 Describe Dynamics 365 Field Service Practice Question
Which THREE of the following are benefits of using Connected Field Service? (Select THREE.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Proactive issue resolution
Connected Field Service leverages IoT data to enable proactive issue resolution, predictive maintenance, and remote monitoring of equipment. Option A (inventory optimization) is not a direct benefit of Connected Field Service; it relates more to inventory management features. Option D (automated scheduling) is a feature of Resource Scheduling Optimization, not Connected Field Service. Therefore, the correct answers are B, C, and E.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Inventory optimization
Why it's wrong here
Incorrect: Inventory management is separate.
- ✓
Proactive issue resolution
Why this is correct
Correct: IoT alerts enable proactive service.
- ✓
Predictive maintenance
Why this is correct
Correct: IoT data helps predict failures before they occur.
- ✗
Automated scheduling
Why it's wrong here
Incorrect: This is a benefit of Resource Scheduling Optimization.
- ✓
Remote monitoring of equipment
Why this is correct
Correct: Connected Field Service monitors equipment remotely.
Go deeper
Related to this question
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Same concept, more angles
2 more ways this is tested on MB-910
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. Which TWO of the following are benefits of using Connected Field Service in Dynamics 365?
hard- A.Optimize technician schedules automatically
- B.Automate customer billing for services
- ✓ C.Receive automatic alerts when equipment fails
- D.Automatically reorder inventory when stock is low
- ✓ E.Enable predictive maintenance based on sensor data
Why C: Connected Field Service integrates IoT (Internet of Things) sensor data with Dynamics 365 Field Service. Option C is correct because the system can be configured to automatically generate alerts when equipment sends a failure signal via IoT telemetry, enabling immediate response. Option E is correct because predictive maintenance uses historical sensor data and machine learning models to forecast failures before they occur, allowing proactive servicing.
Variation 2. Which TWO of the following are benefits of using Connected Field Service?
medium- ✓ A.Proactive maintenance based on IoT alerts
- ✓ B.Automatic work order creation from device signals
- C.Real-time technician location tracking
- D.Inventory management and replenishment
- E.Manual scheduling of technicians
Why A: Connected Field Service enables proactive maintenance by receiving IoT alerts before a failure (Option A), and it can automatically create work orders from those device signals (Option B). Option C is incorrect because real-time technician tracking is a feature of scheduling, not Connected Field Service. Option D is incorrect because inventory management is handled by other modules. Option E is incorrect because manual scheduling is not a benefit; Connected Field Service automates processes.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.