MB-910 Incident Type Practice Question
A company uses Dynamics 365 Field Service to manage work orders. They want to automatically suggest parts and labor based on the type of service required. Which feature should they configure?
⚠ Common exam trap
Candidates often confuse Service Task Types with Incident Types. Service Task Types define tasks and can be linked to products/services, but the automatic suggestion of parts and labor is a property of Incident Types.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Incident Type configuration
Incident Types in Dynamics 365 Field Service allow you to define default products (parts) and services (labor) that are automatically suggested when a work order is created with that incident type. Option A (Resource Scheduling Optimization) is used for optimizing schedules, not suggesting parts/labor. Option B (Service Task Types) are more granular and are used within incident types to define specific tasks, but they do not directly suggest products and services. Option C (Customer Asset Management) manages equipment records, not default parts/labor. Therefore, Incident Type configuration is the correct feature.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Resource Scheduling Optimization
Why it's wrong here
Resource Scheduling Optimization is for optimizing technician schedules, not for suggesting parts/labor.
- ✗
Service Task Types
Why it's wrong here
Service Task Types are used within incident types to define tasks and can include product/service recommendations, but the automatic suggestion on work order creation is a feature of Incident Types, not Service Task Types alone.
- ✗
Customer Asset management
Why it's wrong here
Customer Asset Management manages asset records, not default parts/labor.
- ✓
Incident Type configuration
Why this is correct
Incident Type configuration defines default products and services that are automatically suggested when a work order is created, making it the correct answer.
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