MB-910 Schedule board Practice Question
A dispatcher needs to see which technicians are available in the next hour and their current location. Which tool in Dynamics 365 Field Service should the dispatcher use?
⚠ Common exam trap
A common trap is to think that the Field Service Mobile app can be used by dispatchers, but it is intended for technicians.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Schedule board
The schedule board in Dynamics 365 Field Service provides dispatchers with a real-time view of technician availability, skills, and location on a map, allowing efficient assignment of work orders. The Field Service Mobile app is used by technicians to view and update their assignments, not by dispatchers. The Customer Service workspace is for customer service agents handling cases. Power BI reports provide analytics but are not designed for real-time dispatching.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Field Service Mobile app
Why it's wrong here
The Field Service Mobile app is used by technicians to receive work orders and capture data; it is not a dispatching tool.
- ✓
Schedule board
Why this is correct
Correct. The schedule board is the primary tool for dispatchers to view technician availability and location in real time.
- ✗
Power BI report
Why it's wrong here
Power BI reports are used for data analysis and reporting, not for real-time dispatching.
- ✗
Customer Service workspace
Why it's wrong here
The Customer Service workspace is for managing customer service cases and communications, not for field service dispatching.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.