MB-910 Describe Dynamics 365 Field Service Practice Question
A technician completes a work order and replaces a part. Which entity must be updated to reflect that the part was used from inventory?
⚠ Common exam trap
Watch out — candidates often confuse 'Work Order Products' with 'Inventory Journals', thinking inventory consumption requires a separate manual journal entry, when in fact the Work Order Products entity automatically handles the inventory update when the line status is set to 'Used'.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Work Order Products
In Dynamics 365 Field Service, the Work Order Products entity is specifically designed to track parts and materials used from inventory during a work order. When a technician replaces a part, they must add a product record to the work order with the 'Line Status' set to 'Used' to decrement inventory and record the consumption. This ensures accurate inventory levels and billing.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Work Order Services
Why it's wrong here
Services track labor, not parts.
- ✓
Work Order Products
Why this is correct
Work Order Products record parts used from inventory.
- ✗
Inventory Journals
Why it's wrong here
Inventory Journals are for manual adjustments, not work order consumption.
- ✗
Work Order Incidents
Why it's wrong here
Incidents describe the problem, not parts.
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