MB-910 Describe Dynamics 365 Field Service Practice Question
A field service organization wants to use Dynamics 365 Field Service to manage preventive maintenance contracts. Which THREE features should they configure?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Work Order Types
The correct features for managing preventive maintenance contracts are Work Order Types (B), Service Tasks (D), and Agreements (E). Work Order Types help categorize and differentiate preventive maintenance work orders from other types. Service Tasks define the specific steps or checklist items to be performed during preventive maintenance visits. Agreements manage the contract terms, billing, and scheduling for recurring maintenance. Option A (Inventory Adjustments) is used for managing stock levels, not contracts. Option C (Resource Scheduling Optimization) optimizes scheduling but is not a core feature for contract management.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Inventory Adjustments
Why it's wrong here
Inventory adjustments track stock, not contracts.
- ✓
Work Order Types
Why this is correct
Work order types categorize preventive maintenance jobs.
- ✗
Resource Scheduling Optimization
Why it's wrong here
RSO schedules resources but does not manage contracts.
- ✓
Service Tasks
Why this is correct
Service tasks define the work to be done during maintenance.
- ✓
Agreements
Why this is correct
Agreements define the contract terms.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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