Question 677 of 941
MB-910 Describe Dynamics 365 Field Service Practice Question
A field service manager receives reports that technicians are not completing work orders on time. The manager notices that some work orders are scheduled for a technician who is on vacation. Which feature should the manager use to prevent this issue?
⚠ Common exam trap
A common mix-up: candidates confuse viewing availability (Option A) with automatically preventing conflicts, or think that manual scheduling (Option C) or approval workflows (Option D) are sufficient to avoid scheduling errors, when only an automated optimization engine like RSO can proactively enforce availability constraints.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure Resource Scheduling Optimization to automatically assign work orders.
Resource Scheduling Optimization (RSO) in Dynamics 365 Field Service can automatically assign work orders based on technician availability, skills, and location. By configuring RSO to respect technician schedules (including vacation time), the system prevents assigning work orders to unavailable technicians, directly addressing the manager's issue.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use the Field Service mobile app to view technician availability.
Why it's wrong here
The mobile app does not assign work orders.
- ✓
Configure Resource Scheduling Optimization to automatically assign work orders.
Why this is correct
Resource Scheduling Optimization automatically assigns work based on availability and skills.
- ✗
Use the schedule board to manually assign work orders.
Why it's wrong here
Manual assignment does not prevent scheduling conflicts.
- ✗
Adjust scheduling parameters to require manager approval for all assignments.
Why it's wrong here
Scheduling parameters do not auto-assign work orders.
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Last reviewed: Jun 11, 2026
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