Match each Dynamics 365 role to its typical responsibilities.
Drag a concept onto its matching description — or click a concept then click the description.
Monitor team performance, forecasts, and pipeline reviews
Respond to and resolve customer cases and incidents
Plan campaigns, manage segments, and analyze marketing ROI
Configure security, customize entities, and manage users
Schedule work orders and assign resources to jobs
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Sales Manager: Oversees sales team, manages pipeline, and forecasts revenue.
The correct matches are: Sales Manager → oversees sales team, pipeline, forecasting; Customer Service Representative → handles inquiries, cases, service requests; Marketing Manager → plans campaigns, leads, email marketing; Field Service Technician → on-site repairs, scheduling, work orders. Common confusions include mixing sales and service roles or service and marketing roles.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Sales Manager: Oversees sales team, manages pipeline, and forecasts revenue.
Why this is correct
The Sales Manager role is responsible for sales team oversight, pipeline management, and revenue forecasting.
Customer Service Representative: Handles customer inquiries, resolves cases, and manages service requests.
Why this is correct
Customer Service Representatives are tasked with handling customer inquiries, resolving cases, and managing service requests.
Marketing Manager: Plans campaigns, generates leads, and manages email marketing.
Why this is correct
Marketing Managers plan campaigns, generate leads, and oversee email marketing initiatives.
Field Service Technician: Performs on-site repairs, schedules appointments, updates work orders.
Why this is correct
Field Service Technicians perform on-site repairs, schedule appointments, and update work orders.
Sales Manager: Handles customer inquiries and resolves cases.
Why it's wrong here
Incorrect — handling customer inquiries and resolving cases is the responsibility of a Customer Service Representative, not a Sales Manager.
Customer Service Representative: Plans campaigns and generates leads.
Why it's wrong here
Incorrect — planning campaigns and generating leads is the role of a Marketing Manager, not a Customer Service Representative.
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About these practice questions
Courseiva writes every MB-910 question from scratch — 941 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.