MB-910 Describe Dynamics 365 Field Service Practice Question
Which THREE of the following can be defined in a Dynamics 365 Field Service work order? (Select three.)
⚠ Common exam trap
Many exam-takers confuse operational work order fields (like service address, products, and service tasks) with financial or CRM fields (like purchase order number or credit score), which are not part of the standard work order definition in Field Service.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Service address
A service address is a core component of a work order in Dynamics 365 Field Service because it defines the physical location where the on-site service will be performed. This address is used for scheduling, routing, and dispatching resources, and it is typically populated from the customer account or service account record.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Service address
Why this is correct
The location where service is performed.
- ✗
Purchase order number
Why it's wrong here
Purchase orders are linked but not defined on work order.
- ✓
Products and services used
Why this is correct
Work orders track inventory items and services consumed.
- ✗
Customer credit score
Why it's wrong here
Credit score is not part of work order data.
- ✓
Service tasks
Why this is correct
Tasks define the work to be performed.
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