MB-910 Describe Dynamics 365 Field Service Practice Question
A field service organization wants to use IoT alerts from connected equipment to automatically create work orders in Dynamics 365 Field Service. Which feature enables this integration?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Connected Field Service
Connected Field Service is a Dynamics 365 Field Service feature that integrates with Azure IoT Hub to automatically create work orders from IoT alerts. Option A is wrong because Dynamics 365 Customer Service is for case management, not IoT integration. Option B is wrong because Azure IoT Central is an IoT solution platform, but the direct integration with Field Service is through Connected Field Service, not IoT Central. Option C is wrong because Power BI is a reporting tool, not for IoT-driven work order creation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Dynamics 365 Customer Service
Why it's wrong here
Customer Service handles cases, not direct IoT integration.
- ✗
Azure IoT Central
Why it's wrong here
IoT Central is a different service; it doesn't natively integrate with Field Service.
- ✗
Power BI
Why it's wrong here
Power BI is for visualization, not IoT integration.
- ✓
Connected Field Service
Why this is correct
Connected Field Service uses Azure IoT Hub to trigger work orders from device alerts.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.