MB-910 Describe Dynamics 365 Field Service Practice Question
Which TWO capabilities are provided by the Dynamics 365 Field Service Mobile app? (Select two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Access knowledge articles offline
Options B and C are correct. The mobile app allows technicians to capture signatures and access knowledge articles offline. Option A (Set up Resource Scheduling Optimization) is a web-based administration task. Option D (Create new customer accounts) is typically done by back-office staff. Option E (Perform complex financial analysis) is not a mobile app function.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Set up Resource Scheduling Optimization
Why it's wrong here
Setting up Resource Scheduling Optimization is an administrative task typically done via the web interface, not the mobile app.
- ✓
Access knowledge articles offline
Why this is correct
The mobile app supports offline access to knowledge articles, allowing technicians to access information without connectivity.
- ✓
Capture customer signatures on device
Why this is correct
Technicians can capture customer signatures directly on the mobile device as part of work order completion.
- ✗
Create new customer accounts
Why it's wrong here
Creating new customer accounts is usually handled by back-office staff and not a primary mobile app capability.
- ✗
Perform complex financial analysis
Why it's wrong here
Complex financial analysis is beyond the scope of the Field Service mobile app, which focuses on field tasks.
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