MB-910 Describe Dynamics 365 Field Service Practice Question
A field service organization uses Dynamics 365 Field Service to dispatch technicians. A dispatcher notices that a high-priority work order has been assigned to a technician who is currently on leave. What should the administrator configure to prevent this scenario?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Set the technician's work hours to 'Unavailable' for the leave period.
By setting the technician's work hours to 'Unavailable' for the leave period, the scheduling engine will respect that availability setting and not assign work orders to that technician. Option A is incorrect because removing the resource role would remove their skill categorization but does not prevent assignment based on availability. Option B is incorrect because changing the booking status to 'Scheduled' does not affect future assignments; it is a status tracking field. Option C is incorrect because 'Respect Resource Scheduling Parameters' set to 'No' would ignore scheduling parameters, but that is not a per-technician setting and would disable the desired behavior.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Remove the technician's resource role.
Why it's wrong here
Removing the role does not prevent assignment; it may break other processes.
- ✗
Change the booking status of the work order to 'Scheduled'.
Why it's wrong here
Booking status does not affect availability.
- ✗
Set the scheduling parameter 'Respect Resource Scheduling Parameters' to 'No'.
Why it's wrong here
This would ignore availability rules, making the problem worse.
- ✓
Set the technician's work hours to 'Unavailable' for the leave period.
Why this is correct
Marking the technician as unavailable prevents assignments during leave.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.