MB-910 Describe Dynamics 365 Field Service Practice Question
A manager notices that work orders are frequently scheduled without considering technician travel time, leading to late arrivals. They want the scheduling engine to automatically factor in travel time. What should they configure?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Resource Scheduling Optimization
Resource Scheduling Optimization (RSO) automatically considers travel time, traffic, and technician availability to optimize schedules. Option A is wrong because the schedule board is a manual drag-and-drop tool, not automatic. Option B is wrong because Booking Rules define prioritization and constraints, but do not automatically factor in travel time. Option D is wrong because resource time-off only records unavailability, not travel calculations.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Schedule board
Why it's wrong here
The schedule board is a manual tool; it does not automatically calculate travel time.
- ✗
Booking Rules
Why it's wrong here
Booking Rules define priority and skill matching, not travel time.
- ✓
Resource Scheduling Optimization
Why this is correct
This automated engine optimizes schedules including travel time.
- ✗
Resource time-off
Why it's wrong here
Time-off records indicate when a resource is not working.
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