MB-910 Describe Dynamics 365 Customer Insights Practice Question
A company is implementing Dynamics 365 Customer Insights and wants to ensure that customer data privacy regulations, such as GDPR, are adhered to. Which feature should they configure to allow customers to request deletion of their data?
⚠ Common exam trap
Many candidates confuse consent management (which controls data usage permissions) with the data privacy feature (which handles actual deletion of data), leading them to select Option A instead of C.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enable the data privacy feature to handle deletion requests
Dynamics 365 Customer Insights includes a dedicated data privacy feature that provides a built-in mechanism to handle data subject requests (DSRs) under GDPR. This feature allows administrators to process deletion requests by searching for a customer's data across the system and permanently removing it, ensuring compliance with privacy regulations without custom development.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Configure consent management for each customer
Why it's wrong here
Consent management tracks permissions, not deletion requests.
- ✗
Set up data retention policies
Why it's wrong here
Retention policies control lifecycle, not individual deletion requests.
- ✓
Enable the data privacy feature to handle deletion requests
Why this is correct
The data privacy feature allows processing of GDPR delete requests.
- ✗
Create a customer segment for deletion flags
Why it's wrong here
Segments are not designed for deletion compliance.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.