MB-910 Describe Dynamics 365 Customer Insights Practice Question
A company uses Customer Insights to manage customer data. They want to ensure compliance with GDPR by allowing customers to request deletion of their data. What is the recommended approach?
⚠ Common exam trap
Test-takers frequently confuse deleting data in Customer Insights with deleting data in source systems, assuming that removing records from source systems (Option D) or reconfiguring data sources (Option B) will automatically propagate the deletion to Customer Insights, when in fact Customer Insights maintains its own independent copy of the data.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the 'Delete data' option in Customer Insights admin portal
Customer Insights provides a built-in 'Delete data' option in the admin portal that allows administrators to delete all data for a specific customer profile, including associated activities and relationships, to comply with GDPR deletion requests. This feature ensures that the deletion is performed within the Customer Insights data store, which is the primary system of record for unified customer profiles, without requiring changes to source systems or retention policies.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Change the data retention policy to zero days
Why it's wrong here
Retention policies do not immediately delete data.
- ✗
Reconfigure Data sources to exclude the customer
Why it's wrong here
Excluding from future imports does not delete existing data.
- ✓
Use the 'Delete data' option in Customer Insights admin portal
Why this is correct
This is the built-in mechanism for data deletion.
- ✗
Manually delete records from the source systems
Why it's wrong here
Source systems are outside Customer Insights; deletion must be within the platform.
Go deeper
Related to this question
About these practice questions
This MB-910 question is part of Courseiva's 941-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.