MB-910 Describe Dynamics 365 Customer Insights Practice Question
A marketing team uses Dynamics 365 Customer Insights - Journeys. They need to create a journey that sends a personalized email to contacts based on their purchase history stored in a Dynamics 365 Sales entity. Which TWO components must they configure to ensure the journey runs correctly? (Choose two.)
⚠ Common exam trap
It's easy for candidates to confuse the email message (the content) with the journey components that control execution, or they think a condition is always required, when in fact the trigger and segment are the two mandatory components to start and define the audience for the journey.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Trigger
A trigger is required to start the journey when a specific event occurs, such as a contact being added to a segment or a custom event. In this scenario, the trigger initiates the journey based on the purchase history data from the Dynamics 365 Sales entity, ensuring the journey runs for the right contacts at the right time.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Trigger
Why this is correct
A trigger starts the journey when specified conditions are met.
- ✗
Email message
Why it's wrong here
The email message is part of the journey but not a component that ensures correct running; the trigger and segment are essential.
- ✗
Condition
Why it's wrong here
Conditions are optional branching logic, not required for basic operation.
- ✗
Query
Why it's wrong here
Queries are not required; segments use conditions.
- ✓
Segment
Why this is correct
A segment defines the target audience for the journey.
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