MB-910 Describe Dynamics 365 Customer Insights Practice Question
Which TWO of the following are capabilities of Dynamics 365 Customer Insights - Data?
⚠ Common exam trap
Test-takers frequently confuse the 'Data' and 'Journeys' modules of Customer Insights, incorrectly attributing marketing journey creation to the Data component when it belongs to Journeys.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a single, unified customer profile
Dynamics 365 Customer Insights - Data is specifically designed to create a single, unified customer profile by stitching together data from various sources. This unified profile provides a 360-degree view of each customer, enabling personalized engagement and analytics.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create and manage marketing journeys
Why it's wrong here
Marketing journeys are part of Customer Insights - Journeys.
- ✓
Create a single, unified customer profile
Why this is correct
Unified profile is a key output.
- ✗
Schedule field service appointments
Why it's wrong here
Field service scheduling is in Dynamics 365 Field Service.
- ✗
Create and manage sales quotes
Why it's wrong here
Sales quotes are in Dynamics 365 Sales.
- ✓
Unify customer data from multiple sources
Why this is correct
Data unification is a core capability.
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