MB-910 Describe Dynamics 365 Customer Insights Practice Question
A company is using Dynamics 365 Customer Insights and wants to enrich customer profiles with external data. Which TWO methods can they use?
⚠ Common exam trap
Many candidates confuse 'enrichment' with any data import method, but the exam specifically tests the distinction between native enrichment services (built-in or custom data sources) versus unsupported external imports (social media or manual updates).
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the built-in enrichment from Microsoft (e.g., demographic data)
Dynamics 365 Customer Insights includes built-in enrichment services that automatically append demographic, geographic, and firmographic data from Microsoft's own data providers (e.g., Microsoft Graph, Experian) to customer profiles. This is a native, no-code feature within the enrichment wizard that requires no external connectors or manual data handling.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use Power Automate to pull data from LinkedIn
Why it's wrong here
Not a standard enrichment method.
- ✗
Connect to Facebook to import profile data
Why it's wrong here
No direct Facebook enrichment.
- ✓
Use the built-in enrichment from Microsoft (e.g., demographic data)
Why this is correct
Built-in enrichment is available.
- ✓
Upload a custom data source with additional attributes
Why this is correct
Custom data sources can be used for enrichment.
- ✗
Export profiles to Excel and manually update
Why it's wrong here
Not a supported enrichment process.
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This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.