MB-910 Describe Dynamics 365 Customer Insights Practice Question

Drag and drop the steps to create a new lead record in Dynamics 365 Sales into the correct order.

Drag steps to the numbered slots on the right, or tap a step then tap a slot.

Steps

Order

1Step 1

2Step 2

3Step 3

4Step 4

5Step 5

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Navigate to Leads section, then click New, then enter lead information, then save, then qualify the lead

Creating a lead involves navigating to the leads section, entering details, saving, and then qualifying to convert.

Answer analysis

For each option: why learners choose it and why it is or isn't the right answer here.

✓
Navigate to Leads section, then click New, then enter lead information, then save, then qualify the lead
Why this is correct
This is the correct order because you must navigate to the leads area, create a new record, populate fields, persist the data, and finally convert it.
✗
Navigate to Leads section, then click New, then save, then enter lead information, then qualify
Why it's wrong here
This is incorrect because saving before entering information would create an empty record, and you cannot qualify without data.
✗
Click New, then navigate to Leads section, then enter lead information, then save, then qualify
Why it's wrong here
This is incorrect because you cannot click New without first being in the Leads section; the action requires context.
✗
Navigate to Leads section, then click New, then enter lead information, then qualify, then save
Why it's wrong here
This is incorrect because qualifying a lead must be done after saving; the system requires a saved record before conversion.

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