Match each Dynamics 365 capability to its description.
Drag a concept onto its matching description — or click a concept then click the description.
AI-powered assistant that helps draft emails, summarize, and generate insights
Unify customer data from multiple sources to create a single view
Create and send surveys to measure customer satisfaction
Integrate IoT data to proactively detect and resolve issues
Use AI to prioritize leads and recommend next best actions
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Dynamics 365 Sales: Manages leads, opportunities, and sales pipelines.
Each Dynamics 365 app targets specific business functions. Sales manages leads and pipelines; Customer Service resolves cases; Marketing automates campaigns; Finance handles financials. The distractors swap Sales with Marketing and Sales with Customer Service.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Dynamics 365 Sales: Manages leads, opportunities, and sales pipelines.
Why this is correct
Dynamics 365 Sales provides tools for sales management.
Dynamics 365 Customer Service: Resolves customer issues and manages cases.
Why this is correct
Customer Service focuses on support and case management.
Dynamics 365 Marketing: Automates marketing campaigns and customer journeys.
Why this is correct
Marketing automates campaigns and nurtures leads.
Dynamics 365 Finance: Handles financial operations and reporting.
Why this is correct
Finance manages financial processes and analytics.
Dynamics 365 Sales: Automates marketing campaigns and customer journeys.
Why it's wrong here
Incorrect — this describes Marketing, not Sales.
Dynamics 365 Customer Service: Manages leads, opportunities, and sales pipelines.
Why it's wrong here
Incorrect — this describes Sales, not Customer Service.
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About these practice questions
Courseiva writes every MB-910 question from scratch — 941 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.