MB-910 Describe Dynamics 365 Customer Insights Practice Question
A company uses Dynamics 365 Customer Insights and wants to ensure compliance with data privacy regulations. Which THREE actions should they take?
⚠ Common exam trap
Candidates often confuse general security measures (like encryption) with specific privacy compliance actions, forgetting that regulations explicitly require consent management, data retention policies, and audit trails rather than just data protection at rest.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Audit data access and usage
Auditing data access and usage (Option B) is a core compliance requirement because it enables organizations to track who accessed customer data, when, and for what purpose. Dynamics 365 Customer Insights provides built-in auditing capabilities that log all data interactions, which is essential for demonstrating compliance with regulations like GDPR and CCPA.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Enable encryption at rest
Why it's wrong here
Default platform feature.
- ✓
Audit data access and usage
Why this is correct
Monitors compliance.
- ✗
Deploy Copilot for Customer Insights
Why it's wrong here
Not a privacy measure.
- ✓
Manage customer consent in profiles
Why this is correct
Tracks consent preferences.
- ✓
Configure data retention policies
Why this is correct
Ensures data is kept only as long as needed.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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