MB-910 Describe Dynamics 365 Customer Insights Practice Question
A business analyst needs to share a view of unified customer profiles from Dynamics 365 Customer Insights with the sales team. Which method should they use?
⚠ Common exam trap
Watch out — candidates often confuse 'sharing a view' with 'embedding' or 'visualizing,' leading them to choose Power BI or embedding options, when the correct method is to export the data to a shared data source like Dataverse.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Export the unified customer entity to Dataverse
Exporting the unified customer entity to Dataverse makes the unified profile data available as a standard Dataverse table, which can then be shared with the sales team through Dynamics 365 Sales or any other Dataverse-connected app. This method directly provides the sales team with access to the unified customer profiles without requiring additional integration or reporting layers.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Embed Customer Insights in Dynamics 365 Sales
Why it's wrong here
Not a built-in feature.
- ✗
Set up a Power Automate flow
Why it's wrong here
For automation, not sharing data.
- ✗
Create a Power BI report
Why it's wrong here
For analytics, not sharing profiles directly.
- ✓
Export the unified customer entity to Dataverse
Why this is correct
Makes profiles available in Dynamics 365 apps.
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