MB-910 Describe Dynamics 365 Customer Insights Practice Question
Which TWO actions can be performed using Dynamics 365 Customer Insights?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create dynamic segments based on customer behavior
Customer Insights can unify data and create segments. Sending emails, managing inventory, and generating invoices are not native capabilities.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Generate invoices for completed orders
Why it's wrong here
Invoicing is done in Finance and Operations, not Customer Insights.
- ✗
Manage inventory levels across warehouses
Why it's wrong here
Inventory management is not a Customer Insights feature.
- ✓
Create dynamic segments based on customer behavior
Why this is correct
Core capability.
- ✗
Send personalized email campaigns directly
Why it's wrong here
Customer Insights does not send emails; it integrates with Dynamics 365 Marketing for that.
- ✓
Unify customer data from multiple sources into a single profile
Why this is correct
Core capability.
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This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.