MB-910 Describe Dynamics 365 Customer Insights Practice Question
Which THREE are key features of Dynamics 365 Customer Insights?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Dynamic segmentation
Data unification, AI predictions, and segmentation are core features. Data ingestion is part of unification. Marketing automation is a separate app.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Dynamic segmentation
Why this is correct
Core feature.
- ✓
Data unification and deduplication
Why this is correct
Core feature.
- ✓
AI-driven predictions (e.g., churn, product recommendation)
Why this is correct
Built-in AI models.
- ✗
Marketing email automation
Why it's wrong here
This is Dynamics 365 Marketing.
- ✗
Data ingestion from on-premises databases
Why it's wrong here
Data ingestion is part of unification, so A covers it. But as a separate feature, it's included in unification.
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