MB-910 Describe Dynamics 365 Customer Insights Practice Question
A company uses Dynamics 365 Customer Insights - Journeys to automate email marketing. They want to send a birthday offer email to contacts on their birthday. Which TWO components are required to achieve this? (Choose two.)
⚠ Common exam trap
It's easy for candidates to confuse a static segment with a dynamic segment, not realizing that a static segment cannot evaluate a changing condition like 'birthday equals today' because it does not update automatically.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A trigger that fires when the contact's birthday equals today's date
A trigger in Dynamics 365 Customer Insights - Journeys defines the event that starts the journey. For a birthday offer, the trigger must fire when the contact's birthday equals today's date, initiating the email send. This is a time-based trigger that evaluates the contact's date of birth field against the current date.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
A trigger that fires when the contact's birthday equals today's date
Why this is correct
A trigger is needed to initiate the journey on the birthday.
- ✗
A compliance profile
Why it's wrong here
Compliance profiles are optional for consent management.
- ✓
A dynamic segment that includes contacts with birthday today
Why this is correct
A dynamic segment ensures only contacts with birthday today are targeted.
- ✗
A static segment of all contacts
Why it's wrong here
A dynamic segment that filters contacts with birthday today is needed, not a static segment.
- ✗
A condition to check if the contact has consented
Why it's wrong here
Consent can be part of the segment but is not required for the birthday offer.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.