A technician cannot see the work orders assigned to them in the Field Service mobile app. The work orders appear in the schedule board. What is the most likely cause?
Trap 1: The work orders are in 'Scheduled' status and need to be set to 'In…
This is incorrect. Work orders in 'Scheduled' status do appear in the Field Service mobile app; the status does not need to be 'In Progress' for visibility.
Trap 2: The work orders are not yet published via the background process.
This is incorrect. Publishing via background process is not required for work orders to appear in the mobile app; they appear once assigned to the resource.
Trap 3: The mobile app is not configured for offline use.
This is incorrect. Offline configuration does not prevent work orders from appearing; it only affects offline availability.
- A
The work orders are in 'Scheduled' status and need to be set to 'In Progress'.
Why wrong: This is incorrect. Work orders in 'Scheduled' status do appear in the Field Service mobile app; the status does not need to be 'In Progress' for visibility.
- B
The technician does not have the correct security role for the mobile app.
This is correct. The technician likely lacks the required security role (e.g., 'Field Service - Resource') to view work orders in the mobile app, even though the schedule board shows the assignments.
- C
The work orders are not yet published via the background process.
Why wrong: This is incorrect. Publishing via background process is not required for work orders to appear in the mobile app; they appear once assigned to the resource.
- D
The mobile app is not configured for offline use.
Why wrong: This is incorrect. Offline configuration does not prevent work orders from appearing; it only affects offline availability.