A field service manager receives reports that technicians are not completing work orders on time. The manager notices that some work orders are scheduled for a technician who is on vacation. Which feature should the manager use to prevent this issue?
Trap 1: Use the Field Service mobile app to view technician availability.
The mobile app does not assign work orders.
Trap 2: Use the schedule board to manually assign work orders.
Manual assignment does not prevent scheduling conflicts.
Trap 3: Adjust scheduling parameters to require manager approval for all…
Scheduling parameters do not auto-assign work orders.
- A
Use the Field Service mobile app to view technician availability.
Why wrong: The mobile app does not assign work orders.
- B
Configure Resource Scheduling Optimization to automatically assign work orders.
Resource Scheduling Optimization automatically assigns work based on availability and skills.
- C
Use the schedule board to manually assign work orders.
Why wrong: Manual assignment does not prevent scheduling conflicts.
- D
Adjust scheduling parameters to require manager approval for all assignments.
Why wrong: Scheduling parameters do not auto-assign work orders.