MB-910 Describe Dynamics 365 Customer Insights Practice Question
Which THREE actions can be performed using Dynamics 365 Customer Insights? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Predict customer churn
Options A, B, and C are correct. Customer Insights can unify customer data from multiple sources, create dynamic segments based on customer behavior, and predict customer churn. Option D is incorrect because managing IT device compliance is not a feature of Customer Insights; that would be related to endpoint management. Option E is incorrect because designing email marketing campaigns is done in Dynamics 365 Marketing, not Customer Insights.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Predict customer churn
Why this is correct
Prediction models include churn.
- ✓
Create dynamic segments based on customer behavior
Why this is correct
Segmentation is a key feature.
- ✓
Unify customer data from multiple sources
Why this is correct
Core capability of Customer Insights.
- ✗
Manage IT device compliance
Why it's wrong here
Device management is in Microsoft Intune.
- ✗
Design email marketing campaigns
Why it's wrong here
Email design is in Dynamics 365 Marketing.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.