MB-910 Describe Dynamics 365 Customer Insights Practice Question
Which TWO data sources can be ingested into Customer Insights? (Choose two.)
⚠ Common exam trap
It's easy for candidates to confuse 'data sources' with 'outputs' or 'tools' — for example, thinking Power BI reports (an output/visualization tool) or Microsoft Forms (a data collection tool) can be directly ingested, when in fact Customer Insights only ingests from raw data storage or service endpoints like Azure Synapse and Dynamics 365.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Azure Synapse Analytics
Azure Synapse Analytics is a correct data source for Customer Insights because it is a cloud-based analytics service that can be used as a data source via a direct connection, allowing you to ingest large-scale data into Customer Insights for unification and segmentation. Dynamics 365 Sales is correct because Customer Insights can directly connect to Dynamics 365 Sales to bring in customer engagement data (e.g., leads, opportunities, accounts) for a 360-degree customer view.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Microsoft Forms
Why it's wrong here
Forms can be imported but not a typical source.
- ✗
Microsoft Entra ID
Why it's wrong here
Entra ID is for identity, not customer data.
- ✓
Azure Synapse Analytics
Why this is correct
Data lakes are common sources.
- ✗
Power BI reports
Why it's wrong here
Power BI is output, not input.
- ✓
Dynamics 365 Sales
Why this is correct
CRM data can be ingested.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.