Drag steps to the numbered slots on the right, or tap a step then tap a slot.
Steps
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MB-910 Describe Dynamics 365 Customer Insights Practice Question
Drag and drop the steps to create a knowledge article in Dynamics 365 Customer Service into the correct order.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a new knowledge article draft, then categorize the article, then submit the article for approval, then publish the article after approval.
Knowledge article creation includes drafting, categorizing, and publishing after approval.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Create a new knowledge article draft, then categorize the article, then submit the article for approval, then publish the article after approval.
Why this is correct
This is the correct order because you first need to create a draft, then categorize it to ensure it can be found, then submit for approval to ensure quality, and finally publish it for use.
- ✗
Categorize the article, then create a new knowledge article draft, then submit for approval, then publish.
Why it's wrong here
This is incorrect because you cannot categorize an article before it has been created; categorization happens after drafting.
- ✗
Create a new knowledge article draft, then submit for approval, then categorize the article, then publish.
Why it's wrong here
This is incorrect because submitting for approval before categorizing may cause routing issues; categorization is typically done before submission.
- ✗
Submit for approval, then create a new knowledge article draft, then categorize, then publish.
Why it's wrong here
This is incorrect because you cannot submit an article that hasn't been created yet; creation must come first.
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About these practice questions
Courseiva writes every MB-910 question from scratch — 941 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.