MB-910 Describe Dynamics 365 Customer Insights Practice Question
A company uses Dynamics 365 Customer Insights - Journeys. Which THREE activities can be used in a journey? (Select THREE.)
⚠ Common exam trap
Test-takers frequently confuse general business automation capabilities with the specific communication and engagement activities available in Customer Insights - Journeys, mistakenly selecting operational tasks like inventory updates or invoice generation that belong to other Dynamics 365 modules.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Send push notification
Send push notification is a correct activity because Dynamics 365 Customer Insights - Journeys allows you to add push notification actions to a journey, enabling real-time engagement with customers via mobile apps. This leverages the customer's consent and device registration data to deliver targeted messages.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Send push notification
Why this is correct
Push notification is a journey activity.
- ✗
Update inventory
Why it's wrong here
Inventory update is not a journey activity.
- ✗
Generate invoice
Why it's wrong here
Invoice generation is not a journey activity.
- ✓
Send email
Why this is correct
Email is a common journey activity.
- ✓
Send SMS
Why this is correct
SMS is a journey activity.
Go deeper
Related to this question
About these practice questions
Courseiva writes every MB-910 question from scratch — 941 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.