troubleshooting

Your organization wants to prevent users from sharing sensitive internal files with external guests in Teams. Which feature should you implement?

You are the Teams administrator for a company that uses Microsoft Teams. The company has a team named 'Project Falcon' with several private channels. A new employee, Alex, needs to be added as a member of the private channel 'Design'. Alex is not a member of the 'Project Falcon' team. What should you do to ensure Alex can access the 'Design' private channel?

You are a Teams administrator for a large enterprise. The company wants to implement a new Teams meeting policy to control meeting features. You need to configure the policy to allow only organizers to bypass the lobby, and to prevent attendees from using reactions. Which two settings should you configure in the Teams meeting policy? (Choose two.)

You are the Teams administrator for a company using Microsoft 365. Users in the marketing department report that when they start a screen share during Teams meetings, remote participants see the shared content with a delay of several seconds and the video appears choppy. You have confirmed that the users have sufficient bandwidth and are not experiencing issues with other applications. You need to determine the root cause of the poor screen sharing quality. What should you do first?

You are trying to implement a policy that forces all Teams members to use a specific set of pinned apps. Which policy configuration is required?

You are investigating why some users in your organization are experiencing poor call quality. You need to gather data to identify whether the issue is related to network or device. Which two actions should you perform? (Choose two.)

Your organization is preparing for a Teams rollout and needs to use Teams Advisor to streamline the process. Which THREE deployment workloads can Teams Advisor help you plan? Each correct answer presents a complete solution.

You are a Teams administrator for a company that uses Microsoft Teams for calling. The company has a mix of users with Calling Plans and Direct Routing. You need to ensure that when a user with a Calling Plan dials an emergency number, the call is routed correctly and the emergency location is transmitted. You have already configured emergency calling policies and assigned them to users. What else must you configure?

You are a Teams administrator. A user reports that they cannot join a scheduled Teams meeting and receive an error message stating that the meeting has expired. You need to check if the meeting organizer set an expiration time for the meeting. Where can you find this information?

A user reports that they cannot see the 'Calls' app in the Microsoft Teams client. The user is a member of a team that has calling enabled, and they have a valid Phone System license. You need to ensure the user can access the Calls app. What should you check first?

Your organization uses Microsoft Teams for all communications. You need to configure a meeting policy to ensure that external participants cannot bypass the lobby and automatically join meetings organized by finance department users. Which setting should you modify?

You are reviewing call quality data in the Call Quality Dashboard (CQD). You notice that many calls are flagged as 'Poor', but you cannot identify which physical office buildings are affected. What must you do to view call quality data organized by physical location?

Your organization wants to ensure that all internal team chats are retained for seven years and cannot be deleted by users. Which configuration should you implement in the Microsoft Purview compliance portal?

You are a Teams administrator. A user reports that they cannot start a new chat with a specific external user who uses Teams in a different organization. You have verified that external access is enabled for the domain of the external user. What should you check next?

Your company is deploying Dynamic E911 for Microsoft Teams. Which TWO of the following are required to ensure the correct location is sent to the Emergency Response Center (ERC)?

You are troubleshooting a Teams meeting issue where attendees from a specific remote office experience choppy video and audio. You suspect network problems. Which tool should you use to analyze the network connectivity for that office?

An administrator needs to quickly assess the network readiness of a new branch office to determine if the current bandwidth can support 50 simultaneous Teams video calls. Which tool within the Teams admin center should be used for this purpose?

You need to implement a solution that allows users to report inappropriate messages in Teams. The messages should be reviewed by the organization's compliance team. What should you configure?

You are a Teams administrator. A user reports that they cannot send messages in a specific channel. When they try to post, they see the error 'You don't have permission to post in this channel.' You need to identify the cause. What should you check first?

A user in your organization schedules a Teams meeting and wants attendees who dial in from a landline to join without needing the Teams app. The user's account is assigned an Audio Conferencing license, but the meeting invitation does not show any dial-in phone number. What is the most likely cause?

Your company has many inactive teams that are no longer needed. You want to implement a solution that automatically asks team owners if they still need their team after 180 days of inactivity. If they do not respond, the team should be deleted. What should you configure?

You are a Teams administrator. You need to ensure that all members of a team can only use the General channel and cannot create new channels. What should you do?

You are a Teams administrator for a company that uses Microsoft 365 E5. The security team requires that all new teams created by users have a sensitivity label applied before members can be added. You need to enforce a policy so that when a user creates a new team, they must select a sensitivity label from a predefined list. The label must also apply to the associated SharePoint site and Microsoft 365 group. What should you configure?

Your organization has a Microsoft 365 E5 tenant with Teams Phone. The security team requires that all external calls to the PSTN from Teams clients must be recorded automatically for compliance. You need to configure the environment to meet this requirement. What should you do?

Where can you view the overall quality status of your organization's Teams environment at a glance?

A user complains that they cannot add a new member from a partner organization to a specific team. What is the first thing you should check in the Teams admin center?

Refer to the exhibit. An administrator executes the displayed PowerShell script for a finance user. The output shows that EnterpriseVoiceEnabled is True, but HostedVoiceMail is False. What will happen when this user fails to answer an incoming PSTN call?

A department manager requests that a specific third-party project management app be automatically pinned to the sidebar of the Teams client for all members of their team. Which policy should the Teams administrator modify?

You are deploying Microsoft Teams Direct Routing for your organization. You have configured a Session Border Controller (SBC) and a voice route. Users report that outbound calls to a specific number range fail, but calls to other numbers work. You need to troubleshoot the issue. Which tool should you use to view the detailed call flow and identify where the call is failing?

You are a Teams administrator for a company that uses Microsoft 365. The company has a team called 'Marketing' with several channels. The marketing manager wants to ensure that only specific team members can post messages in the 'Announcements' channel, while all team members can read messages. You need to configure the channel to meet this requirement. Which TWO actions should you perform? (Choose two.)

An administrator is preparing for a company-wide rollout of Microsoft Teams and wants a structured checklist of tasks and a way to track progress. Which tool within the Teams admin center provides this functionality?

You are using the Network Planner in the Teams Admin Center to prepare a new site for 500 users. After entering the user personas, the tool indicates that the available bandwidth will be exceeded during peak hours. What should be your next step to ensure a successful rollout?

You are the Teams administrator for a company that uses Microsoft Teams Phone with Direct Routing. A user reports that when they join a scheduled Teams meeting, the dial pad is missing and they cannot dial out to a PSTN number to invite an external participant. Other users in the same department can perform this action. You need to ensure the affected user can dial out from meetings. What should you do?

Which role should you assign to a user if you want them to be able to manage Teams, but you do not want them to have access to other Microsoft 365 services?

You are a Teams administrator for a company that uses Microsoft Teams Phone. A user reports that they cannot hear any audio when using their USB headset during Teams calls. Other users in the same office can hear audio fine with their headsets. You need to troubleshoot the issue. What should you check first?

You are a Teams administrator at Litware. The helpdesk reports that several users are unable to send messages in Teams channels, but they can still send direct messages. The affected users are all members of a specific team. You need to troubleshoot the issue. What is the most likely cause?

You are a Teams administrator for a large organization. Several users report that they cannot join meetings scheduled by external partners. You need to determine whether the issue is related to the organization's network configuration or a Teams service issue. You open the Microsoft 365 admin center and navigate to Service health > Microsoft Teams. Which of the following should you check first to see if there is an active advisory or incident affecting Teams meetings?

An organization reports that users in a specific branch office are experiencing poor audio quality during Microsoft Teams calls. You need to analyze the aggregate call quality trends for this specific location over the last 30 days. Which tool should you use to identify systemic network issues for this site?

Your organization wants to automate team membership based on the 'Department' attribute in Azure AD. You create a new team and need to ensure the membership stays updated automatically. What is a requirement for this configuration?

A user is experiencing 'Poor' quality calls. You verify the network in Call Analytics and see consistent 'High Packet Loss' on the client side. What is the most likely cause?

You are a Teams administrator. You need to ensure that all users in your organization can schedule Teams meetings that include a dial-in number for participants who are unable to join via the Teams app. What should you configure?

You are the Teams administrator for a company that uses Microsoft Teams. Users in the marketing department report that when they join meetings, they sometimes cannot hear other participants and the audio is choppy. You need to determine whether the issue is related to the network or the client devices. Which tool should you use to get detailed media quality metrics for these users?

You suspect that an internal network firewall is blocking Teams media traffic. Which specific ports must be open for UDP traffic to ensure optimal Teams media performance?

An organization wants to use 'Operator Connect' for their PSTN connectivity. Which TWO of the following are benefits of choosing Operator Connect over Direct Routing?

You are a Teams administrator. You need to troubleshoot why a specific user's Teams meeting recordings are not being saved to SharePoint and OneDrive as expected. You have verified that the user has the necessary licenses and that the meeting policy allows recording. What should you check next?

Which tool should an administrator use to view real-time telemetry for a meeting that is currently in progress to troubleshoot a user's audio issues?

You are a Teams administrator at Contoso. The legal department requires that all files shared in the 'Legal Matters' private channel must be stored in a dedicated SharePoint site collection that is separate from the parent team's site. You need to configure the private channel to meet this requirement. What should you do?

You are configuring a 'Teams Meeting Room' (MTR). Which TWO of the following are mandatory for the room to be able to join meetings and receive calls properly?

You need to ensure that all Teams IP phones in your organization have a specific background image and a common screen timeout value. What should you create and apply in the Teams admin center?

A user reports that during a Microsoft Teams meeting, their audio was choppy and the call dropped multiple times. You open Call Analytics for the user's session. Which section of Call Analytics should you review first to determine whether the issue originated from the user's local network or from the Microsoft Teams service?

You need to ensure that only users in the marketing department can create teams in Microsoft Teams. All other users should be able to use Teams but not create new teams. What should you do?

A company is implementing Location-Based Routing (LBR) to comply with local telecommunications regulations. Which Microsoft Teams component is primarily responsible for enforcing LBR restrictions when a user attempts to make a PSTN call?

You are a Teams administrator for Northwind. A user reports that they cannot add a new tab to a channel in a team. You need to ensure the user can add tabs. What should you do?

Which TWO settings are required to enable guest access for a specific team?

Refer to the exhibit. You are preparing to upload building data to the Call Quality Dashboard (CQD). What is the primary administrative benefit of performing this action?

You are a Teams administrator for a company that uses Microsoft Teams Phone with Calling Plans. A user reports that they cannot make outbound calls to international numbers, but they can make domestic calls. You need to enable international calling for this user. What should you do?

You need to restrict a specific group of users in the Marketing department from creating private channels within their teams. Which TWO configurations must be performed to achieve this? Each correct answer presents part of the solution.

Which feature allows users to collaborate on files without needing to open the full Office desktop application?

Which administrative role should you assign to a user who only needs to manage Teams meeting policies and messaging policies?

A user reports that their Teams calls drop frequently, but only when working from home. You need to collect detailed diagnostic logs from the Teams desktop client to troubleshoot the issue. What is the correct sequence of steps to gather the required logs?

A Teams administrator is configuring a new auto attendant for a main reception line. The auto attendant must allow callers to reach a specific user by entering the user's extension using a custom range of 1000 to 1999. The administrator has already created the auto attendant and assigned a resource account. What should the administrator do next to meet this requirement?

A guest user from another organization is unable to access a specific team they were invited to. You have verified that Guest Access is enabled globally in the Teams Admin Center. What should you check next to troubleshoot this issue?

Refer to the exhibit. A user assigned to the 'Marketing_Policy' cannot find an app in the store. Based on the exhibit, what is the best explanation?

You are a Teams administrator for a large organization. You need to proactively monitor the health of the Microsoft Teams service and receive alerts for service incidents that may affect your users. You also want to analyze trends in call quality over time. (Choose two.)

You need to ensure that certain users receive new Microsoft Teams features before the rest of the organization to perform compatibility testing. Which policy should you modify to enable these users to access the Public Preview of Teams?

You are the Teams administrator for a large organization. The help desk reports that several users in the Marketing department are unable to make outbound calls to external phone numbers using the Teams desktop client. Inbound calls work fine, and internal calls between Teams users also work. You need to determine the cause. Which tool should you use to investigate?

A user reports that they cannot join a scheduled Teams meeting by dialing in with a phone. The meeting invitation does not show any dial-in number. The administrator confirms that the user has an Audio Conferencing license and the bridge is configured. What is the most likely cause?

You are a Teams administrator for a large organization that uses Microsoft Teams Phone with Direct Routing. The company has a Survivable Branch Appliance (SBA) deployed at a branch office. During a recent WAN outage, users at the branch office were unable to make or receive PSTN calls even though the SBA was online. You need to ensure that during future WAN outages, branch users can continue to make and receive PSTN calls. What should you configure?

You are a Teams administrator at Fabrikam. Users report that during Teams meetings, their video frequently freezes while audio continues. You suspect a network issue. You need to determine whether the problem is caused by insufficient bandwidth or high jitter. Which tool should you use to analyze the real-time media quality metrics for affected users?

You are a Teams administrator. You need to identify which users have been active in Teams over the past 30 days. You want to use the Microsoft Teams admin center to generate a report. Which report should you use?

You are a Teams administrator. A user reports that during a Teams meeting, their audio was choppy and they experienced delays. You need to determine whether the issue was caused by network latency or by the user's device. Which Call Analytics metric should you review first to assess network latency?

You are a Teams administrator. A user reports that they cannot join a scheduled Teams meeting using the Teams web client. They receive an error message stating that their browser is not supported. The user is using Google Chrome version 92. You need to resolve the issue. What should you do?

Refer to the exhibit. What is the impact of this Teams media policy on call quality?

You are the Teams administrator for a company that uses Microsoft 365. The security team wants to ensure that only devices that are compliant with Intune compliance policies can access Microsoft Teams. All users are licensed for Microsoft 365 E5 and have Intune enrolled devices. You need to configure a conditional access policy that applies specifically to the Microsoft Teams cloud app and requires compliant devices. Which of the following should you do?

You are a Teams administrator for a company that uses Microsoft Teams Rooms on Windows. You need to ensure that a specific Teams Rooms device can join meetings with a one-touch join experience using a resource account. What should you do?

A user named Kim reports that she cannot see the 'Project Falcon' team in her Teams client even though she was added to the Microsoft 365 group that backs the team yesterday. Other members see the team normally. What should you check first?

Which THREE of the following actions can an owner perform in a standard team? (Choose three.)

You are setting up an Auto Attendant for your company's main reception line. Which TWO prerequisites must be met before you can finalize the Auto Attendant configuration? Each correct answer presents part of the solution.

You are configuring Microsoft Teams Direct Routing for your organization. You have deployed a Session Border Controller (SBC) and configured a voice route that sends all outbound calls to that SBC. You need to ensure that calls to emergency services (911 in the US) are always routed through a specific SBC that is certified for emergency calling, even if the default route points elsewhere. What should you do?

Your organization is deploying Microsoft Teams Rooms on Windows devices. You need to configure a meeting policy that applies specifically to these shared conference room accounts. What is the recommended best practice for managing Teams Rooms meeting policies?

A company wants to implement a policy where only the 'Helpdesk' group can use the 'Walkie Talkie' app in Teams. You have created an App Setup Policy that includes the app. How should you assign this policy to ensure it only affects the members of the Helpdesk group with the least administrative effort?

You need to ensure that team owners can add members from outside the organization. What must you enable first?

Your organization has a Microsoft 365 E5 subscription. The security team wants to ensure that only members of a specific security group can create new teams, while all other users can still use Teams for chat and meetings. What should you do?

Refer to the exhibit. You execute the command shown. The output shows 'AllowCloudRecording' is False, 'AllowTranscription' is False, and 'AllowMeetNow' is True. What is the impact for users assigned to this policy?

You need to identify which users in your organization have been inactive in Microsoft Teams for the last 30 days. Which tool should you use?

Your organization has decided that all Teams chats should be retained for exactly 3 years for compliance. Which tool should you use to implement this?

You are the Teams administrator for a company that uses Microsoft Teams Phone with Calling Plans. The service desk reports that when a user dials a 10-digit US number, the call fails with a 'number not in service' recording, but dialing the same number with a leading +1 succeeds. You must fix this for all affected users with the least administrative effort. What should you do?

When configuring your corporate firewall for Microsoft Teams media traffic, which UDP port range should be opened to allow for optimized audio, video, and screen sharing?

You need to proactively verify if your network's current configuration meets the requirements for Microsoft Teams media traffic before a company-wide event. Which tool provides a simulated test of call quality and network bottlenecks?

You are the Teams administrator for a healthcare company. A compliance officer must be able to search all one-on-one chats and channel conversations for a specific patient identifier across the tenant, including messages sent by users who have since left the company. What should you do?

Your organization plans to deploy Microsoft Teams to 5,000 users across three different office locations. You need to estimate the network bandwidth requirements for each site based on expected usage patterns like video conferencing and screen sharing. Which tool in the Microsoft Teams admin center should you use?

You are a Teams administrator. A user reports that they are unable to join a scheduled Teams meeting. The meeting organizer confirms that the meeting exists and the user was invited. You need to determine if the user's inability to join is due to a conditional access policy that requires compliant devices. Which tool should you use to trace the authentication and policy evaluation for this user?

You are a Teams administrator. A user reports that they cannot make outbound calls to external phone numbers using Teams. You have configured Direct Routing with an SBC. You need to troubleshoot the issue. You run the Microsoft Teams admin center's call analytics and see that the call failed with the response code '480 Temporarily Unavailable'. What is the most likely cause?

You are managing Microsoft Teams Direct Routing for your enterprise voice deployment. You need to ensure high availability and survivability for your Session Border Controllers (SBCs). Which TWO configuration tasks must you perform in the Teams admin center or via PowerShell? (Choose two.)

You are a Teams administrator. A user reports that they are unable to join a scheduled Teams meeting from their mobile device. They can join from their desktop client without issue. You need to troubleshoot the issue. What should you check first?

You are managing a fleet of Microsoft Teams Rooms (MTR) on Windows. You want to use the 'Remote Login' and 'Advanced Proactive Management' features. Which license must be assigned to these devices?

An administrator needs to configure an Auto Attendant to route calls to a specific user during business hours and to a shared voicemail box after hours. Which TWO components must be configured to achieve this?

Refer to the exhibit. You are configuring a Direct Routing voice route. What does the 'NumberPattern' regex '.*' indicate?

You need to prevent users from using Giphy in their private chats and team channels. Which policy should you modify to achieve this?

Which role is required to manage the creation of new teams in the Microsoft Teams Admin Center?

A user reports that they cannot see the 'Calendar' icon in the Teams sidebar. You check their configuration and find they are assigned a custom App Setup Policy. What is the most likely cause of this issue?

Your organization is planning to deploy Microsoft Teams rooms across multiple conference locations. You need to ensure that the devices are properly managed and secured according to enterprise standards. Which TWO actions should you perform as part of the initial configuration? (Choose two.)

You are a Teams administrator for Northwind. A user reports that they cannot add a new channel to an existing team. The user is a member of the team but not an owner. What is the most likely cause?

You are managing a global organization. Which THREE factors impact the media quality of a Teams call for a remote user? (Select three)

You are configuring communication settings for a company that needs to collaborate with a partner organization. You need to allow users to chat with the partner's users without adding them as guests in your Azure Active Directory. Which TWO actions must you perform? (Each correct answer presents part of the solution.)

You are a Teams administrator for a company that has a team named 'HR' with a private channel named 'Confidential'. The company requires that only members of the 'Confidential' private channel can access its files. You need to ensure that the SharePoint site associated with the private channel is not accessible to other members of the 'HR' team. What should you do?

You are a Teams administrator. You need to troubleshoot poor call quality for a user. You have access to Call Analytics in the Microsoft Teams admin center. Which two metrics should you analyze to determine if the issue is related to network connectivity? (Choose two.)

You are a Teams administrator for a company that uses Microsoft Teams Phone with Direct Routing. A user named Alex reports that when he receives a call, his Teams desktop client and mobile app both ring, but his desk phone (a certified IP phone) does not ring. You verify that Alex has a voice-enabled user account and a valid Direct Routing configuration. You need to ensure that the desk phone rings for incoming calls. What should you do?

You are a Teams administrator for Contoso. The company has a policy that all Teams meeting recordings must be stored for 7 years. You need to configure the environment to meet this requirement. What should you do?

Your organization uses Microsoft Teams Phone with Direct Routing. A department must be able to make outbound calls only to numbers in the United Kingdom, and all other outbound destinations must be blocked. You have created a voice route containing only the UK PSTN gateway and a PSTN usage named 'UK-Only'. What should you do next to enforce this restriction for the department's users?

Which Microsoft Teams feature allows a user to place a call on hold and then have another user pick it up from a different device using a unique code?

You are a Teams administrator for a company that uses Microsoft Teams Phone with Direct Routing. A user reports that they can make outbound calls to external numbers, but inbound calls from the PSTN fail to reach them. You have verified that the SBC is online and the voice routing policy is correctly configured. What is the most likely cause?

You are the Teams administrator for a large enterprise. The company has a policy that all Teams channels must be moderated to prevent inappropriate content. You need to configure a team so that only team owners can post messages in a specific channel, while members can reply to existing posts. What should you do?

You are a Teams administrator. You need to review a report that shows the number of active Teams users and their activity over the last 30 days. Which report should you use?

You are implementing Information Barriers (IB) in Microsoft Teams to prevent the Research department from communicating with the Sales department. Which THREE components are required to complete this configuration? (Select THREE)

You are investigating a spike in 'Poor' quality calls across your organization. Which TWO areas should you prioritize in the Call Quality Dashboard (CQD) to identify potential infrastructure bottlenecks?

A Teams administrator is configuring a new auto attendant for a customer service department. The auto attendant must allow callers to reach a specific person by dialing an extension, and also provide a menu option to transfer to a queue. Which two settings must the administrator configure to meet these requirements? (Choose two.)

You are a Teams administrator for Fabrikam. The company has a team named 'ProjectX' that includes internal employees and guest users from a partner company. You need to ensure that guest users can only see the 'General' channel and cannot see any other channels, including private channels. What should you do?

You are the Teams administrator for a small business. A user reports that they cannot make outbound calls to external phone numbers using Teams. You have verified that the user has the correct licensing and that the dial plan is configured. You need to check the status of the Session Border Controller (SBC) that is used for Direct Routing. Which tool should you use to view the SBC status and any alerts?

You are a Teams administrator for a healthcare company. A nurse reports that during a patient consultation meeting, the video from the remote specialist was frequently freezing. You need to determine whether the issue was due to network bandwidth limitations on the nurse's end. Which metric in Call Analytics should you examine first?

Your company is transitioning from Skype for Business Online to Microsoft Teams. You need to ensure that all incoming chats and calls for all users are received only in Microsoft Teams, while still allowing users to join Skype for Business meetings. Which coexistence mode should you assign?

You are the Teams administrator for a company that uses Microsoft 365 E5. The security team requires that all internal users can only communicate with other internal users and cannot initiate chats or calls with anyone outside the organization. You need to configure the appropriate policy to enforce this restriction. What should you do?

Several users report they no longer have the option to create new Teams. You suspect a change was made to the Microsoft 365 Group creation settings. Which TWO actions should you take to investigate and resolve this? (Each correct answer presents a complete solution).

You want to ensure that only approved third-party apps are available for users to install in Teams. Which setting should you modify?

You are a Teams administrator for a company that uses Microsoft 365. The security team requires that all new teams created by users have a naming convention that includes the department code and a sequential number (e.g., 'HR-001'). You need to enforce this convention automatically. What should you do?

You are the Teams administrator for a company that uses Microsoft Teams. Several users in the marketing department report that their calls to external partners often drop after about 10 minutes, but internal calls are fine. You need to determine whether the issue is related to network connectivity or a Teams service problem. Which tool should you use first?

Your company is in the process of rolling out Microsoft Teams to 5,000 users. You need a centralized tool that provides a checklist of deployment tasks and monitors the progress of the rollout, including user readiness and environmental readiness. Which tool should you use?

A department head wants to allow external project members to send documents directly to a specific Teams channel via email. Which setting must be enabled in the Teams admin center to support this?

You are the Teams administrator for a company that uses Microsoft 365 E5. The IT director reports that several users in the finance department are experiencing dropped calls and poor audio quality when working from home. You need to determine whether the issue is related to the users' home network conditions or to the Teams service. Which tool should you use to analyze the network connectivity and media quality for these users?

You are a Teams administrator for a multinational corporation. The company has recently deployed Microsoft Teams and wants to ensure that all users can make and receive calls using Teams. You need to assign phone numbers to users. Which PowerShell cmdlet should you use to assign a phone number to a user?

You want to ensure that the 'Tasks by Planner and To Do' app is automatically pinned to the navigation bar for all users in your company. Which policy should you modify?

A network administrator needs to open the correct firewall ports to ensure that Microsoft Teams media traffic (audio/video) can flow properly. Which port range and protocol are primarily used for Teams media traffic?

Refer to the exhibit. You attempt to enable Planner for a specific department, but users report it is still unavailable. Based on the JSON configuration, what must you do?

You manage a Teams Phone deployment with Direct Routing. Your organization has a policy that all outbound calls to international destinations must be routed through a specific Session Border Controller (SBC) named SBC-Intl, while domestic calls use SBC-Dom. You create a voice route for international calls with a PSTN usage and assign it to a voice policy. A user reports that international calls fail with a 'Call not allowed' message, but domestic calls work. You verify the user has the correct voice policy. What is the most likely cause?

You are tasked with ensuring that only specific users can create teams. Which action achieves this effectively?

You are auditing Teams usage. You notice a discrepancy between 'Active Users' in the Teams Usage report and 'Active Users' in the Microsoft 365 Activity report. What is the most likely cause?

Refer to the exhibit. An administrator runs the PowerShell command shown to manage a user's meeting experience. What is the result of executing this command?

You are the Teams administrator for a company with 5,000 users. The security team reports that employees can add external consultants as members of existing teams, which exposes internal SharePoint content. You must allow external consultants to be added only as guests with limited access, and block any attempt to add them as regular members. Which configuration should you implement?

You are configuring sensitivity labels for use with Microsoft Teams. Which THREE settings can be controlled specifically through the application of a sensitivity label to a Team?

An organization is currently in Islands mode during a migration from Skype for Business Server to Microsoft Teams. Users report that they receive chats in both clients, causing confusion. Which coexistence mode should the administrator implement to ensure all incoming chats and calls are received exclusively in Microsoft Teams?

You need to enable a feature that allows team members to quickly notify a specific group of people within a team (e.g., '@Engineers') without mentioning everyone in the team. Which feature should you use?

You need to configure External Access (federation) for your Teams environment. You want to allow your users to communicate with users from 'contoso.com' and 'fabrikam.com', but block communication with all other external domains. Which TWO actions should you perform in the Teams admin center?

You are reviewing the Teams Usage report in the Microsoft 365 Admin Center to track adoption. Which THREE metrics are provided in this specific report? (Select THREE).

You are a Teams administrator. A user reports that during a Teams meeting, their video freezes frequently, but audio remains clear. You check the network and find no packet loss or high latency. You need to determine the most likely cause of the video freezing. Which metric in Call Analytics should you review?

You are a Teams administrator for a large organization. A team owner wants to ensure that only specific members can post messages in a channel, while other members can read but not reply. The team owner also wants to receive a notification whenever a new post is made in that channel. What should you instruct the team owner to do?

You are a Teams administrator for a large organization. The IT manager asks you to ensure that all users can use the same set of emojis, GIFs, and memes in Teams chats. Which policy should you configure?

You are configuring the 'Email integration' settings for Teams. Which TWO actions can users perform when this feature is enabled and properly configured?

You are the Teams administrator. You need to prevent a group of temporary contractors from starting new 1:1 private chats, but they must still be able to participate in channel conversations. Which policy should you modify?

You are the Teams administrator for a pharmaceutical company. The compliance department requires that all Teams meeting recordings are stored in a specific Azure region for data residency. You need to ensure that recordings are stored in the correct region. What should you do?

A project manager at your company wants to add a guest user to a specific private channel named 'Financials' within the 'Project Alpha' team. The guest user is not currently a member of the 'Project Alpha' team. Which action must you perform first to ensure the guest can access the channel?

You are a Teams administrator for Fabrikam. The security team requires that all files shared in Teams chats and channels are scanned for malware before users can download them. You need to ensure this scanning occurs without affecting user ability to upload files. What should you do?

You need to determine which third-party applications are most frequently used by employees within Microsoft Teams. Which report should you analyze?

You are a Teams administrator for a company that uses Direct Routing with a single Session Border Controller (SBC). The SBC fails, causing all PSTN calls to fail. You need to implement a highly available and survivable solution for Direct Routing. (Choose two.)

You need to monitor the health of the Microsoft Teams service and receive alerts for incidents that affect your organization. You want to use the Microsoft 365 admin center. Which feature should you configure?

You are the Teams administrator for Contoso. A user reports that during a Teams meeting, the audio from a specific participant was intermittently cutting out. You open Call Analytics for that user's session. Which metric should you examine first to determine whether the issue was caused by network jitter on the user's side?

Your organization has noticed a recurring pattern of poor audio quality during weekly executive town hall meetings. You need to identify if these issues are related to specific network segments or common hardware devices used by participants over the last three months. Which tool should you use to analyze this long-term trend?

A user reports that during a Microsoft Teams meeting, they can hear other participants but no one can hear them. The user is using a USB headset. You need to determine the most likely cause using available Teams diagnostic tools. Which tool should you use first?

You want to implement Conditional Access policies to secure Microsoft Teams access. Which THREE components are essential when defining a Conditional Access policy in Azure AD for Teams? (Each correct answer presents part of the solution.)

You are a Teams administrator for a company that uses Microsoft Teams Phone with Direct Routing. You need to configure a new user for Enterprise Voice and ensure they can make outbound PSTN calls. The user must be able to dial 911, and all outbound calls must be routed through a specific SBC named SBC-Main. You have already created the SBC, voice route, PSTN usage, and voice policy. Which two actions must you perform to enable the user for outbound PSTN calling? (Choose two.)

You are a Teams administrator. A user reports that they cannot access the Teams admin center to view usage reports. You need to grant them the minimum permissions required to view Teams usage reports without giving them the ability to modify Teams settings. Which role should you assign?

You are a Teams administrator for a company that uses Direct Routing. A user reports that when they dial a 10-digit phone number from the Teams client, the call fails immediately with 'Call failed'. You verify that the user has a valid Phone System license and an assigned phone number. You need to ensure that calls to external PSTN numbers are routed correctly. What should you configure?

Your organization has a team named 'Field Ops' with 4,000 members. You need to give a small group of dispatchers the ability to post announcements in the General channel while preventing the remaining 3,990 members from starting new conversations. The dispatchers must still be able to reply to existing threads. What should you do?

You need to ensure that the 'Tasks by Planner and To Do' app is automatically pinned to the navigation bar for all members of the Sales department in Microsoft Teams. Which policy should you modify or create?

A user reports that they are unable to dial out to external PSTN numbers from their Teams client. Which policy must you verify to ensure they have the correct permissions?

You are the Teams administrator for Contoso. A team named 'Field Ops' was created from a Microsoft 365 group and includes a channel named 'Dispatch'. The Dispatch channel must be visible only to the 12 dispatchers in the team, and only those dispatchers should be able to post messages in it. You need to configure the channel so that membership is limited to the dispatchers while all other team members cannot see or join it. What should you do?

Refer to the exhibit. An administrator runs the Get-CsTeamsMeetingPolicy cmdlet and reviews the output. Users in the organization report that they cannot generate transcripts during confidential meetings. Based on the output, what must the administrator change to enable meeting transcription?

You need to restrict a specific group of users from using any third-party apps in Teams, while still allowing them to use all Microsoft-provided apps. Which TWO steps are required to implement this using App Permission Policies?

You are the Teams administrator for a company that uses Microsoft Teams. The IT manager reports that some users on the Sales team are seeing the message 'Your organization does not allow you to create teams' when they try to create a new team. You need to identify which policy setting is preventing these users from creating teams. What should you check?

You are a Teams administrator for a multinational company. The company uses Direct Routing for PSTN connectivity. A user reports that when they receive an incoming PSTN call, the call rings on their Teams client but when they answer, the call drops immediately. You have verified that the user's voice configuration is correct and that the Session Border Controller (SBC) is reachable. You need to troubleshoot the issue. Which tool should you use to capture and analyze the SIP traffic for this call?

You are a Teams administrator for a company that has a team named 'Engineering' with several channels. The company policy requires that all messages in the 'General' channel of the 'Engineering' team be reviewed by a moderator before being posted. You need to configure this requirement. What should you do?

You need to ensure that only members of the Human Resources department can create new Teams. Which TWO actions must you perform to implement this governance requirement?

A Teams administrator at Contoso needs to ensure that when a user dials an emergency number from a Teams client in the United States, the call is routed to the appropriate Public Safety Answering Point (PSAP) and includes the user's validated street address. The organization uses Microsoft Calling Plans. What should the administrator configure first?

Which TWO actions must you take to allow external users from a specific domain to participate in Teams chats?

You are a Teams administrator for a company that uses Microsoft 365. The company has a team named 'Sales' with 50 members. The sales manager wants to add a new tab to the 'Sales' team's general channel that displays a Power BI report. The report is in a Power BI workspace that is not currently connected to Teams. You need to add the tab with the least administrative effort. What should you do?

A company wants to provide users with the ability to use Dropbox and Google Drive as file storage options within Teams channels. Where should an administrator enable these third-party storage providers?

You are implementing a Microsoft 365 Group naming policy to ensure all new Teams follow a standard naming convention. Which THREE requirements or components are necessary to configure this using the Azure Active Directory (Azure AD) admin center? (Each correct answer presents part of the solution.)

You are a Teams administrator for a company that uses Microsoft Teams. Several users report that during meetings, their shared content appears blurry and they experience delays when presenting. You need to determine if the issue is related to network bandwidth. Which report should you use?

Which TWO of the following settings can be configured via a Messaging policy in Microsoft Teams? (Choose two.)

Which TWO of the following are valid ways to create a new team in Microsoft Teams? (Choose two.)

You are a Teams administrator for a large organization that uses Microsoft Teams meetings. The company policy requires that all meeting recordings be stored for 90 days and then automatically deleted. You need to implement this policy with minimal administrative effort. What should you do?

Your organization uses Microsoft Teams for all internal and external meetings. The legal department requires that all meetings organized by legal team members include a disclaimer that participants must acknowledge before joining. You need to configure this without affecting other departments. What should you do?

You want to prevent users from sharing GIFs in Teams chats. Which policy should you modify to accomplish this?

Which report would you use to identify which users in your organization are using the Teams desktop client versus the web client?

Your organization requires that all new Teams created by users must automatically include a specific set of tabs and a standard channel structure. Which feature should you configure to achieve this requirement?

Your company is planning a transition from Skype for Business Online to Microsoft Teams. You need to ensure that users can only use Microsoft Teams for chat and meetings, but they must still be able to join Skype for Business meetings hosted by external partners. Which coexistence mode should you assign to these users?

You are setting up a Microsoft Teams Room in a conference room. What type of account is required to properly configure the Teams Room device and allow it to be invited to meetings?

A user reports poor audio quality during Teams calls. You need to identify the specific network metrics causing the issue for a specific session. Which tool should you use?

A user reports they cannot sign in to the Microsoft Teams desktop client. You suspect a conditional access policy might be blocking the login. Which tool should you use first to verify if the sign-in attempt was blocked by a policy?

You are the Teams administrator for a company that uses Microsoft 365. The company wants to allow users to add third-party cloud storage services, such as Dropbox and Google Drive, to Teams chats and channels. However, the security team requires that only approved services be allowed. You need to configure Teams to permit only specific cloud storage providers. What should you do?

A user is experiencing issues with app performance in Teams. You want to view the current app permission policy assigned to this specific user. Which tool is most appropriate?

You are a Teams administrator for a large organization that uses Microsoft Teams Rooms on Windows. A meeting room device is not appearing in the Teams Admin Center under Teams devices, and users cannot join meetings from that room. You have verified that the device is powered on and connected to the network. You need to diagnose the issue. What should you check first?

The Human Resources department reports that inappropriate animated GIFs are appearing in their team chats. You need to restrict the Giphy content to only 'Strict' ratings for the HR team without affecting other departments. What should you do?

A user complains that during a Teams meeting, they could hear others but others could not hear them. You want to quickly verify if the user's microphone is functioning correctly within Teams. Which tool should you use?

A user complains that their screen sharing quality is blurry during calls. Which metric in Call Analytics is most relevant to investigate this?

Which TWO of the following are common indicators in the Call Analytics 'Advanced' view that a call was impacted by a poor local network connection?

You are the Teams administrator for a large organization. Users in the finance department report that they cannot start new chats with external partners who use Teams. Internal chats work fine. You need to troubleshoot the issue. Which policy should you check first?

Your organization requires that all Teams meeting chats be deleted after 90 days. Which tool should you use to implement this retention requirement?

A user reports that they cannot see the 'Meet Now' option in their Microsoft Teams client. You need to determine the cause. Which policy setting should you check?

You are investigating a report that a specific Microsoft Teams meeting had poor audio quality. The meeting occurred 20 hours ago. You need to analyze the call quality metrics for that meeting. Which tool should you use?

A manager asks you to provide a quality report for a specific internal meeting that took place 15 days ago. When you check the user's call history in the Teams Admin Center, you cannot find the detailed telemetry for that meeting. What is the most likely reason?

You need to monitor the overall health of the Microsoft Teams service and receive notifications about known incidents. Which TWO tools should you use? (Each correct answer presents a complete solution).

You are a Teams administrator for a large organization. You need to investigate why a specific user's Teams meetings frequently have poor video quality. You have already used Call Analytics and identified that the issue is related to the network. You now want to see a detailed breakdown of the media streams, including the codecs used and the network traversal details, for a particular meeting session. Which tool should you use?

A user reports that they cannot find the 'Shift' app in the Teams app store. You verify that the app is enabled at the org-level. Which policy should you check to ensure the user has permission to use the app?

A company requires all Teams meetings to be recorded for compliance purposes. The administrator must ensure that users cannot delete their own meeting recordings. Where is this permission managed?

You are managing external collaboration for your tenant. You want to allow your users to search for and chat with users in another specific organization (domain: contoso.com) but block communication with all other external domains. Which TWO settings must you configure? Each correct answer presents part of the solution.

You are the Teams administrator for Contoso. An executive reports that a Teams meeting recording from a critical board meeting is not appearing in the meeting chat and cannot be found in SharePoint or OneDrive. The meeting was scheduled by the executive and had 12 participants. The recording was started by a participant who is a member of the organization. Where should you first check to locate the recording file?

You are a Teams administrator. You need to receive proactive notifications about service incidents and advisories that affect Microsoft Teams, and you want to integrate these notifications into your existing ticketing system via a webhook. Which tool should you use?

You are a Teams administrator for a global organization. You need to ensure that all users in the sales department can only use the Teams client on Windows devices that are compliant with your organization's conditional access policies. What should you configure?

Refer to the exhibit. A user is unable to add external guests to a meeting despite the policy shown. What is the most likely reason?

A company has a Microsoft 365 tenant with Microsoft Teams. The security team requires that all meeting recordings are stored for 90 days and then automatically deleted. You need to configure the appropriate policy. Which setting should you modify?

A Teams administrator needs to ensure that a newly hired support agent can create teams, but the agent must not be able to change organizational-wide settings in the Teams admin center. The agent already has a Microsoft 365 E3 license. What should the administrator do?